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ITC Help Desk Analyst

2 months ago

Phoenix, United States Tech Providers Inc Full time
Title: ITC Help Desk Analyst
Location: Phoenix, AZ (Onsite)
Duration: 06+ Month Contract (Possible Extension)
 
Skills Required:
  • Documents all user contact, service requests, and problem resolutions.
  • Assists with office moves and new hardware deployments.
  • Provides backup assistance to help desk; manages service ticket queues and resolves daily hardware and software support calls in a timely and professional manner.
  • Maintains inventories of software and hardware for desktops, laptops, and peripherals.
  • Escalates user computing issues/problems as needed.
  • Performs other duties as assigned.
 
Experience Required:
  • Excellent communication skills Analytical skills Remain organized and follow up Work with customers on the phone, email, or in person to assist in resolving issues.
Education Required:
  • High School Diploma or GED and one (1) years of work experience in computer/network maintenance, desktop support, applications support or related, similar support.