Technology Support Specialist
4 weeks ago
Job Summary:
Responsible for implementing, supporting, and managing organization-wide technology including, all software, hardware & security platforms. This position will support our field operations through innovative mobile technologies as well as drive value-added technology implementation for our customers.
Supervisory Responsibilities:
- None
Essential Job Functions:
- Supporting field operations systems (Sage 300, O365, PowerBI, VM, Azure)
- Resolving day-to-day software/hardware issues
- Act as first line of troubleshooting for any technology issues that occur.
- Administer Office 365 Environment (Password, MFA, Capacity, Azure, etc.)
- Software and hardware security management
- Identifying opportunities to improve and update software/hardware and systems.
- Maintain, manage, develop & document IT process from simple (i.e., password resets) to complex (API, DAX coding, systems support).
- Performs other related duties as assigned.
Experience & Qualifications:
- Bachelor’s degree or 5 years in relevant IT support/helpdesk experience.
- Experience in financial tools and systems on the MS SQL Server BI Stack, including SSRS, and SQL, PowerBI, Power Query, MDX and DAX.
- Experience supporting/managing office 365 cloud environment.
- Strong analytical, diagnostic, and problem-solving skills.
- Self-stater, professional, good communication skills.
- Ability to multi-task and effectively manage your day by working independently and as a team.
- Ability to pass a drug and background check.
Physical Requirements:
- Prolonged periods of sitting at a desk, talking on the phone, attending virtual online meetings, and working on a computer.
- Must be able to lift up to 15 pounds at times.
- This position is not a remote position.
We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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