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Technical Support Specialist

2 months ago

Houston Texas, United States Pierce Technology Corp Full time
Job Summary

Pierce Technology Corp is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our esteemed executives and employees.

Key Responsibilities
  • Technical Support: Provide technical assistance and troubleshooting for computer hardware, software, mobile devices, printers, and other technology tools.
  • Incident Management: Receive, prioritize, and respond to incoming service desk requests in accordance with established service-level agreements (SLAs).
  • Problem Solving: Utilize your comprehensive knowledge to diagnose and resolve complex technical issues.
  • Collaboration: Collaborate closely with our executives, acting as their trusted technology advisor, to understand their unique needs and deliver solutions that enhance their productivity and effectiveness.
  • Asset Management: Manage user and device event tracking through our global ticketing system.
  • Technical Assistance: Provide technical and troubleshooting assistance related to MS Windows/Office and other desktop applications.
  • Procurement: Source computer hardware, including devices, peripherals, and equipment, and coordinate approval as needed.
  • Thin Client Management: Enroll and administer thin clients.
  • Telecommunications: Maintain and support office telephone systems and software, audio-visual (AV) equipment, and multi-function printers.
  • Identity Management: Manage user/computer/group objects within Azure and on-prem Active Directory.
  • Business Continuity: Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact.
  • Compliance: Assist with users becoming and remaining compliant with our IT security policies and minimum standards.
  • Documentation: Participate in the creation and maintenance of enterprise operations documents, including policies, standards, procedures, and guidelines.
  • Communication: Liaise with third-parties as it relates to any of the above.
Requirements
  • Education: Bachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
  • Experience: One to three years of relevant experience.
  • Skills: Strong analytical and problem-solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment.
  • Personality: Self-starter who takes initiative and requires minimal supervision.
  • Communication: Excellent written and oral communication skills.
  • Teamwork: Ability to multi-task and work effectively with diverse stakeholders.
  • Attention to Detail: Ability to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and priorities.
  • Business Acumen: General understanding of how IT infrastructure supports business goals and objectives.
  • Travel: Open to traveling if necessary.
  • Certifications: HDI and ITIL Foundations Certification a plus.