Customer Care Specialist
2 months ago
About Our Client: They are leaders in hospitality known for providing quality and exceptional customer support. They’re looking for self-driven individuals to join their team.
Position Overview: As a Customer Service Specialist your goal is going to be to provide quality service to our established customers.
Pay: $16-$18hr. (DOE)
Location: Kennesaw, GA
Shifts:
- Mon-Fri 8am-5pm
- Mon-Fri 9am-6pm
Key Responsibilities:
- Answer inbound calls daily, addressing customer inquiries and processing orders.
- Respond to internal and external emails promptly and effectively.
- Provide timely updates on order tracking to enhance customer experience.
- Manage product returns, ensuring a smooth and customer-friendly process.
- Report and document damaged products, initiating necessary protocols.
- Maintain organized records to facilitate efficient operational processes.
Qualifications:
- High school diploma or equivalent
- Minimum 1 to 3 years’ experience in customer service, or related transferable skills
- Customer centric and Internet savvy
- Strong MS Office skills
#CORP #ZR
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