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Customer Success Specialist
2 months ago
Summary The Customer Success Specialist position is an integral part of the Customer Success team and reports to the Director of Customer Care. The CSS is primary owner and point of contact for the order fulfillment process from quote to delivery. This position requires the ability to independently resolve transactional questions and problems with minimal supervision. The CSS position also requires organization skills, detail orientation, analytical skills, effective communication, and a customer-centric mindset. This role requires proficiency in all computer systems that support the order fulfillment process. Essential Duties And Responsibilities Process and manage new and revised customer orders. Proactively communicate all significant order fulfillment updates and resolve any potential issues. Communicate with cross-functional support teams including Sales, Product Development, Operations, Supply Chain, etc. on current orders, future business activity, and demand trends. Follow up on all customer supplied materials to ensure inventory is available when needed for production. Submit, track, and facilitate with appropriate departments all customer sample requests and testing requirements. Complete customer requests for information relating to quotes and orders. Assist Sales department with projects, including participation in customer-facing meetings and events. Work with Finance to monitor payment and credit status of customers to ensure appropriate and timely release of products for shipment. Coordinate shipping arrangements with customers and the warehouse to ensure orders are shipped on time. Perform administrative tasks in support of customer needs and business requirements. REQUIREMENTS: Minimum of a 2 year college degree (Associates Degree) supplemented with at least three (3) years of relevant work experience. Equivalent combinations of education and experience will be considered. Demonstrated capacity to multi-task and excel within high risk, fast-paced work environment. Must have excellent communication and customer relations skills; written and orally. Proficient in Microsoft Office tools including Word, Excel, and Outlook with basic mathematics skills. Demonstrated skill using a CRM system such as Salesforce a plus. General sales skills, international business, and export experience a plus. Benefits And Perks Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we offer a comprehensive total rewards package to support your well-being, including: Physical wellness – medical/Rx, dental, vision, and life insurance; on-site wellness center access or gym reimbursement (as applicable). Financial wellness – flexible spending accounts, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, disability, workers’ compensation, legal assistance, identity theft protection. Mental and social wellness – Employee Assistance Program (EAP) and Employee Resource Groups (ERGs). Additional Benefits Include Paid vacation time, plus 11 paid holidays and one paid personal day. Adoption assistance and paid parental leave. Tuition assistance. Company-sponsored training and development resources, such as LinkedIn Learning, language training, and mentoring programs. #IncludingYou Diversity, equity, inclusion, and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and creating welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans, and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM. About ADM ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com. #J-18808-Ljbffr
