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Customer Care Specialist

2 months ago

Kennesaw, United States Paramount Staffing LLC Full time
Job DescriptionJob Description

Are you an experienced customer service professional with a background in hospitality? Paramount is looking for a Customer Service Specialist to join our team and provide exceptional support to our valued clients. If you thrive on delivering top-notch service, solving problems, and creating positive customer experiences, we want to hear from you

About Our Client: Our client is a leader in the hospitality industry, renowned for their outstanding customer support and commitment to quality service. They are looking for individuals with hospitality experience to join their team and uphold their reputation for excellence.

Position Overview: As a Customer Service Specialist, you will be responsible for delivering high-quality service to established customers, ensuring each interaction meets their needs and enhances their overall experience.

Start Date: September 30th
Pay: $16-$18/hr (DOE)
Location: Kennesaw, GA
Shifts:

  • Mon-Fri 8am-5pm
  • Mon-Fri 9am-6pm
  • Mon-Fri 10am-7pm
  • Mon-Fri 11am-8pm

Key Responsibilities:

  • Answer inbound customer calls, addressing inquiries and processing orders.
  • Respond promptly to internal and external emails, ensuring timely follow-ups.
  • Provide customers with regular updates on order tracking and delivery status.
  • Facilitate smooth and customer-friendly product returns.
  • Document and report damaged products, initiating appropriate protocols.
  • Maintain organized records to support efficient daily operations.

Qualifications:

  • High school diploma or equivalent.
  • 1 to 3 years of experience in customer service, with a strong preference for hospitality experience.
  • Customer-focused with strong problem-solving skills.
  • Proficient in MS Office and comfortable with internet-based systems

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