Medical Office Specialist

2 months ago

Carmel, United States Goodman Campbell Brain and Spine Full time
Job DescriptionJob Description

At Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality.

We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a shared vision of excellence. We truly value every interaction we have – with our patients and each other. Our team is at the heart of all we do as an organization, and each employee has the opportunity to enhance the level of service we provide to our patients. We are in search of like-minded individuals, who are pursuing a job of purpose that impacts the lives of patients.

Job Summary

We are seeking a dedicated and capable Medical Office Specialist to facilitate a positive experience for our patients and team. This position is responsible for routine clinical and administrative tasks to help deliver an outstanding and efficient patient experience in a fast-paced environment. As you learn and grow in the role, you will have the opportunity to learn multiple positions – front desk, patient rooming and check out – to become an integral part of our team.

To be successful in this role, you should exhibit exceptional customer service abilities to align with Goodman Campbell’s dedication to a positive patient experience. Outstanding employees in this role are detailed, accurate and efficient while striving to deliver the highest level of patient service. As this role is an essential part of our team, active communication and respectful collaboration with peers is vital to success.

This role provides ample variety as you are given the opportunity to master multiple roles, which creates a development pathway for growth within our organization:

  • Medical Office Specialist I – fully competent in 1 to 2 positions
  • Medical Office Specialist II – fully competent in 2 to 3 positions
  • Medical Office Specialist III – fully competent in 3 or more positions

Your training will begin with becoming skilled at working with the front desk, patient rooming and/or check out depending on the needs of the organization. With growing competency and a positive attitude, there will be opportunities to learn about other positions within our organization – including but not limited to medical records, phone operator, medical administrative assistant, etc.


Knowledge, Skills and Abilities Required

  • Genuine dedication to excellent customer service/
  • Exceptional attention to detail.
  • A can-do attitude that does not hesitate to jump in to help others.
  • Respect for organizational policies, procedures, systems, and objectives.
  • Alignment with HIPAA regulations.
  • Ability to drive to efficiency and accuracy in a fast-paced environment
  • Ability to collaborate and communicate clearly.
  • Ability to respectfully interact with physicians, providers, peers and patients.
  • Ability to work independently.
  • Ability to use Microsoft Office (Outlook, Word, Excel) and electronic health record system (NextGen).

Educational and Experience Required

Education:

High school diploma or equivalent

Medical assistant or LPN certification preferred

Preferred Experience:

3-5 years of experience in a physician office or hospital setting

1-3 years of experience in neurosurgery or spine surgery

Physical Demands

Substantial amount of patient interaction requiring standing, bending and stooping.

Moderate to heavy patient volume requiring efficiency and speed.

Occasional moderate lifting.

Able to sit for an extended period of time in focused work.

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