Consumer Services Representative

2 weeks ago


Park Ridge, United States COMPANY Full time
Job DescriptionJob Description

Requesting someone to assist consumers by providing product and service information, and resolving product and service issues concerning companies product.

Responsibilities:

  • Answer phone calls and resolving consumer complaints and inquiries, in a professional manner
  • Dealing with all customer inquiries within established policies, procedures company standards and workflows.
  • Answering product and service questions and suggesting information about other products and services by using training materials and other tools
  • Maintain a high knowledge of products, policies, procedures, and maintaining a practice of thorough documentation and proofreading

Requirements:

  • Exceptional phone etiquette
  • Strong attention to detail, and strong organizational skills
  • Ability to research technical parts in service manuals, and think quickly to ensure quick responses to consumers on the phone
  • Excellent communication skills

Will be reporting to the Senior Consumer Services Manager



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