Client Service Representative

4 weeks ago


Park City, United States CareerBuilder Full time

Job Description

Job Description

Job Duties Client Service Representative

Our expectation is for a client Service representative is to be the joyful face of the Bark City Veterinary Specialists
Enthusiasm is the key to this position
Deep desire to coordinate and achieve Client satisfaction
Desire to maintain smooth communication between client and clinician for seamless transactions
Caring instinct with client and patient as central priority-innate emotional intelligence
Desire to master skills related to communication and logical problem solving

Answer incoming client communications (phone, email, text)
Greeting clients and guiding clients to exam rooms
Schedule appointments
Coordinate and document doctors schedules on EZ VET
Facilitate communications between client and clinicians
Facilitate conversations regarding estimates and invoices
Processing payments and deposits for procedures
Facilitate intake of patients on surgical day with help of nurses

Coordinate and procure signatures for intake and release paperwork

Facilitate inputting of surgical charges and creating discharge instructions for surgical patients
Coordinate and facilitate patient discharges post operatively
Facilitate prescriptions and refills
Facilitate follow up communications and post-operative clinician client communications
Schedule follow up visits for patients

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