Business Development Representative

1 month ago

Park Ridge, United States PCMI LLC Full time
Job DescriptionJob Description

Who We Are

PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.

What You’ll Do

The Business Development Representative acts as the liaison between our Marketing and Sales teams. In this role, you’ll be responsible for increasing sales by developing new relationships with prospective customers, while properly presenting PCMI to prospective customers. This position will be working directly with PCMI’s sales team and reporting to our Director of Consumer Strategy.

In this role, you will:

  • Facilitate requirements gathering discussions with staff at all levels of the organization, assess needs, document requirements, and proactively recommend solutions.
  • Design, develop and maintain appropriate workflow documents and business process documentation in collaboration with stakeholders across the organization.
  • Collaborate with cross-functional teams to identify opportunities to optimize business processes.
  • Analyze and determine the best path for solving business opportunities/issues which may include process improvements, application/system enhancements and/or end-user training
  • Liaise between IT and stakeholders to translate technical language into business terminology and vice versa.
  • Conduct ad hoc analysis to answer specific business questions or to support new initiatives.
  • Perform data quality checks during data consumption to ensure that end users can use the data with minimal downstream enrichments.

What You’ll Need to Join Our Team

Experience

  • Bachelor’s degree in Sales, Marketing, or related field or equivalent work experience.
  • At least 1 year of prior business development experience.
  • Experience using CRM platforms like HubSpot and LinkedIn for CRM/sales purposes.
  • Knowledge of Third-Party Administration platforms for Consumer Products, preferred.
  • Relevant industry experience or understanding (Auto F&I, Extended Warranty, Services Contracts), preferred.

Skills

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent sales and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.

Why Work For Us

  • Competitive Compensation
  • Health, Dental & Vision Insurance
  • Short & Long Term Disability Insurance
  • Flexible Spending Account (FSA)
  • Voluntary Life Insurance
  • 401k with Company Match
  • Paid Time Off
  • 10 Paid Holidays
  • Paid Parental Leave
  • Commuter Benefits
  • Annual Bonus Program
  • Professional Development Opportunities & Certification Bonuses
  • Employee Events
  • Office in Park Ridge, IL - Convenient location to Blue Line
Note: It is preferred for this role to be in the Park Ridge, IL office 2 days per week.

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