Reservations Manager

2 months ago


New York, United States Hawksmoor - NYC Full time
Job DescriptionJob Description

Reservations Manager– Hawksmoor New York:

Hawksmoor New York opened to rave reviews in 2021 and welcomed guests into our beautiful restaurant, based in a National Historic Landmark- The United Charities Building.

We are now excited to commence a search for a Reservations Manager with experience in restaurant reservations or a similar role such as reception services, bookings management, or restaurant management. You’ll know your way around email systems as well as being a great communicator on the phone and face-to-face. Along with your natural flair for first class service and hospitality you’ll be consistent, reliable and excited to lead, develop and inspire a happy and supportive reservations team.

 

Work somewhere awesome: 

Shortly after being named the best steak restaurant in the world, we became a certified B Corp last year and ranked as one of the UK’s top 100 Best Companies to work for, for 11 years in a row.  This is alongside being rated as one of the most sustainable restaurant groups in the industry and raising over £1 million for charity. We are currently in a period of ambitious growth, meaning huge progression opportunities for everyone.

 

 

Key responsibilities of the role include:

• Leading the reservations team with excellent service and hospitality to the Hawksmoor standard.
• Ability to motivate, train, teach, guide and nurture the reservations team.
• Responsible for the setting up, running and breaking down of each service on reservations.
• Excellent rapport with your team and guests.
• Ability to expertly run reservations and Maitre D to ensure smooth and successful services.

To be considered for the role you will have:

• Extensive experience running some of the best reservation’s teams at the top restaurant and bars in New York.
• Experience launching and opening restaurants in New York and the US.
• Comfortable and experienced with high volume businesses in terms of both covers and revenue.
• Ability to create an incredible culture and work ethic within your team.
• Good interpersonal skills and ability to work harmoniously with all departments.
• Exemplary product knowledge of food and beverage.
• Excellent leadership skills with ability to teach, coach and train your team.
• Experience with restaurant systems, reservation and event platforms and technology.



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