Reservations Agent

3 months ago

New York, United States Cipriani Full time
POSITION PURPOSE:
We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives.

ESSENTIAL FUNCTIONS AND DUTIES:
  • Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries.
  • Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times.
  • Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures.
  • Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue.
  • Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue.
  • Process accurate billing and payments, ensuring that the reservation is secured and correct.
  • Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed.
  • Handle challenging situations and resolve guest complaints in a professional and timely manner.
  • Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise.
  • Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences.
  • Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information.
  • Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy.
  • Run daily reports while maintaining and completing daily task list.
  • Adhering to hotel policies, procedures, and standards, including data privacy and security.
  • Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected.
  • Perform Switchboard duties, other administrative duties and direct calls as needed.
  • Participate in any training and development programs to improve job skills and knowledge.
  • Performing other duties as assigned by the management team.
KNOWLEDGE, EXPIERENCE AND SKILLS
  • A bachelor's degree in hospitality management, business administration, or a related field is often preferred.
  • At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required.
  • Experience with Opera preferred.
  • Knowledge of the city, particularly tourist attractions.
  • Professional demeanor, strong ethical standards, and the ability to maintain confidential information.
  • Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems.
  • Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue.
  • Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management.
  • Excellent organizational skills and attention to detail, with the
  • Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude.
  • Proficiency in basic computer skills, including knowledge of scheduling
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required.
  • Commitment to upholding the highest standards of customer service, professionalism, and integrity.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
  • Ability to stand for extended periods and work in a fast-paced
  • environment.
  • Endurance to withstand long hours of standing, walking, and repetitive motions.
  • Lift and carry objects weighing up to 30 pounds.
  • Flexibility to bend, stoop, reach, and perform physical tasks.
  • Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Cipriani is an equal opportunity employer.

  • Reservations Agent

    4 weeks ago

    New York, United States Stonebridge Companies Full time

    Make room reservations correctly in the hotel system. Maintain and communicate knowledge of all room rates, packages and promotions. Maintain and monitor room availability for any given day. Assist Front desk to check in/check out process courteously Reservations, Agent, Reservation, Office Manager

  • Reservations Agent

    1 month ago

    New York, New York, United States Cipriani Full time

    Reservations AgentPosition OverviewCipriani is seeking a skilled Reservations Agent to join our team. As a key member of our front desk operations, you will be responsible for ensuring seamless guest experiences by accurately booking hotel room reservations and providing exceptional customer service.Key ResponsibilitiesGuest Services: Respond to incoming...

  • Reservations Agent

    1 month ago

    New York, New York, United States Cipriani Full time

    Reservations AgentPosition OverviewCipriani is seeking a skilled Reservations Agent to join our team. As a key member of our front desk operations, you will be responsible for ensuring seamless guest experiences by accurately booking hotel room reservations and providing exceptional customer service.Key ResponsibilitiesGuest Services: Respond to incoming...

  • Reservations Agent

    7 days ago

    New York, New York, United States Cipriani Full time

    Job Title: Reservations AgentCipriani is seeking a skilled Reservations Agent to join our team. As a key member of our front desk operations, you will be responsible for ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests.Key Responsibilities:Respond to incoming calls and emails from guests in a prompt,...

  • Reservations Agent

    4 weeks ago

    New York, New York, United States Cipriani Full time

    Reservations Agent Job DescriptionJob Summary:Cipriani is seeking a skilled Reservations Agent to join our team. As a key member of our front desk operations, you will be responsible for ensuring seamless guest experiences by accurately booking hotel room reservations and providing exceptional customer service.Key Responsibilities:Guest Services: Respond to...

  • Reservations Agent

    1 month ago

    New York, New York, United States Cipriani Full time

    Reservations Agent Job DescriptionCipriani is seeking a skilled Reservations Agent to join our team. As a key member of our front desk operations, you will play a crucial role in ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests.Key Responsibilities:Respond to incoming calls and emails from guests in...

  • Reservations Agent

    4 weeks ago

    New York, New York, United States Cipriani Full time

    Job Title: Reservations AgentJob Summary:We are seeking a highly skilled and organized Reservations Agent to join our team at Cipriani. As a key member of our front desk operations, you will be responsible for ensuring seamless guest experiences by accurately booking hotel room reservations and providing exceptional customer service.Key...

  • Reservations Agent

    1 week ago

    New York, New York, United States The Ned NoMad Full time

    Job Title: Reservations AgentAt The Ned NoMad, we are seeking a skilled Reservations Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, managing room inventory, and making accurate reservations in our property management system.Key Responsibilities:Answering all...

  • Hotel Reservation Agent

    4 weeks ago

    New York, United States SVH Travel Full time

    Hotel Reservation AgentDepartment: HospitalityJob Summary:We are seeking a detailoriented and customerfocused Hotel Reservation Agent to join our team. In this role you will be responsible for assisting guests with booking hotel rooms answering inquiries and providing exceptional customer service.Responsibilities:Manage hotel room reservations through phone...

  • Hotel Reservation Agent

    2 months ago

    New York, United States SVH Travel Full time

    Hotel Reservation AgentDepartment: HospitalityJob Summary:We are seeking a detailoriented and customerfocused Hotel Reservation Agent to join our team. In this role you will be responsible for assisting guests with booking hotel rooms answering inquiries and providing exceptional customer service.Responsibilities:Manage hotel room reservations through phone...

  • Hotel Reservation Agent

    4 weeks ago

    New York, United States SVH Travel Full time

    Hotel Reservation Agent Department: Hospitality Job Summary: We are seeking a detail-oriented and customer-focused Hotel Reservation Agent to join our team. In this role, you will be responsible for assisting guests with booking hotel rooms, answering inquiries, and providing exceptional customer service. Responsibilities: Manage hotel room reservations...

  • Reservations Agent

    4 weeks ago

    New York, New York, United States The Line and Saguaro Hotels Full time

    Job Title: Reservations AgentWe are seeking a highly skilled and organized Reservations Agent to join our team at The Ned NoMad. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, managing room inventory, and making accurate reservations in our property management system.Key...

  • Hotel Reservations Agent

    2 weeks ago

    New York, United States The Mark Full time

    $31.05 per hour. We are currently looking for a Hotel Reservations Agent who is passionate about providing the highest level of service, a great communicator, and detail oriented: Report to the Reservations Manager and provide support with all Reservations duties Handle all telephone inquiries with prompt courtesy, while applying the hotel's selling...

  • Hotel Reservations Agent

    4 weeks ago

    New York, New York, United States The Mark Full time

    Job Title: Hotel Reservations AgentWe are seeking a highly motivated and detail-oriented Hotel Reservations Agent to join our team at The Mark. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless reservation experience.Key Responsibilities:Process and manage hotel reservations,...

  • Reservations Agent

    5 days ago

    New Orleans, United States Four Seasons Full time

    Four Seasons - 2 Canal St [Front Desk Agent / Night Auditor] As a Reservations Agent at Four Seasons, you'll: Assist guests with booking reservations; Provide exceptional customer service over the phone and email; Maintain accurate records of reservations and guest information; Collaborate with other departments to ensure guest needs are met; Handle any...

  • Reservations Agent

    1 day ago

    New York, New York, United States Cipriani Full time

    Reservations Agent Job DescriptionAt Cipriani, we are seeking a highly skilled Reservations Agent to join our team. As a key member of our front desk operations, you will play a crucial role in ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests.Key Responsibilities:Guest Services: Respond to incoming...

  • Reservations Agent

    7 days ago

    New York, New York, United States Cipriani Full time

    Job SummaryWe are seeking a highly skilled Reservations Agent to join our team at Cipriani. As a key member of our front desk operations, you will play a crucial role in ensuring seamless guest experiences and maximizing hotel revenue.Key Responsibilities:Respond to guest inquiries and requests in a prompt, friendly, and professional manner.Utilize our...

  • Reservations Agent

    4 weeks ago

    New York, United States The Ned Full time

    Job Title: Part-Time Reservationist, 3 days a week Reporting to: Director of OperationsWho We Are… Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.The...

  • Reservations Agent

    1 month ago

    New York, United States The Ned Full time

    Job Title: Reservationist Reporting to: Director of Operations Who We Are Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017. The Property Set in the historic...

  • Reservations Agent

    3 weeks ago

    New York, United States The Ned Full time

    Job Title: Part-Time Reservationist, 3 days a week Reporting to: Director of Operations Who We Are Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017. The...