Current jobs related to Reservation Manager - New York - MCR Hotels

  • Reservations Manager

    2 weeks ago

    New York, New York, United States Hawksmoor - NYC Full time

    Job OpportunityHawksmoor New York, a renowned restaurant group, is seeking a skilled Reservations Manager to join their team. As a key member of the reservations team, you will be responsible for delivering exceptional service and hospitality to guests.The ideal candidate will have extensive experience in restaurant reservations, leadership skills, and the...

  • Restaurant Reservations Manager

    2 weeks ago

    New York, New York, United States Hawksmoor - NYC Full time

    Job DescriptionHawksmoor New York, a renowned restaurant group, is seeking a highly skilled Reservations Manager to lead their reservations team. The ideal candidate will have extensive experience in restaurant reservations, exceptional leadership skills, and a passion for delivering exceptional customer service.The successful candidate will be responsible...

  • Events and Reservations Manager

    2 weeks ago

    New York, New York, United States Maxime's Full time

    Job SummaryWe are seeking a highly skilled Events and Reservations Manager to join our team at Maxime's. As a key member of our hospitality team, you will be responsible for overseeing all aspects of events and reservations, ensuring seamless execution and exceptional member experiences.Key ResponsibilitiesManage all aspects of events and reservations,...

  • Reservations Agent

    2 months ago

    New York, New York, United States Cipriani Full time

    Reservations AgentPosition OverviewCipriani is seeking a skilled Reservations Agent to join our team. As a key member of our front desk operations, you will be responsible for ensuring seamless guest experiences by accurately booking hotel room reservations and providing exceptional customer service.Key ResponsibilitiesGuest Services: Respond to incoming...

  • Reservations Agent

    2 months ago

    New York, New York, United States Cipriani Full time

    Reservations AgentPosition OverviewCipriani is seeking a skilled Reservations Agent to join our team. As a key member of our front desk operations, you will be responsible for ensuring seamless guest experiences by accurately booking hotel room reservations and providing exceptional customer service.Key ResponsibilitiesGuest Services: Respond to incoming...

  • Reservations Agent

    2 weeks ago

    New York, New York, United States The Ned NoMad Full time

    Job Title: Reservations AgentAt The Ned NoMad, we are seeking a skilled Reservations Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, managing room inventory, and making accurate reservations in our property management system.Key Responsibilities:Answering all...

  • Reservations Coordinator

    2 weeks ago

    New York, New York, United States Virgin Hotels Full time

    Join Our Team as a Reservations CoordinatorWe are seeking a highly skilled and organized Reservations Coordinator to join our team at Virgin Hotels. As a key member of our reservations team, you will be responsible for maximizing revenue and occupancy through effective yield management and reservation sales.Key Responsibilities:Utilize yield management...

  • Reservations Agent

    1 month ago

    New York, New York, United States The Line and Saguaro Hotels Full time

    Job Title: Reservations AgentWe are seeking a highly skilled and organized Reservations Agent to join our team at The Ned NoMad. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, managing room inventory, and making accurate reservations in our property management system.Key...

  • Reservations Coordinator

    2 weeks ago

    New York, New York, United States The Pod Hotels Full time

    Job OverviewWe are seeking a highly skilled Reservations Agent to join our team at The Pod Hotels. As a key member of our reservations team, you will be responsible for ensuring seamless guest experiences from initial inquiry to check-out.Key ResponsibilitiesManage and coordinate all reservation transactions, ensuring accuracy and efficiency.Provide...

  • Reservations Agent

    1 month ago

    New York, United States Stonebridge Companies Full time

    Make room reservations correctly in the hotel system. Maintain and communicate knowledge of all room rates, packages and promotions. Maintain and monitor room availability for any given day. Assist Front desk to check in/check out process courteously Reservations, Agent, Reservation, Office Manager

  • Reservations Coordinator

    7 days ago

    New York, New York, United States The Line and Saguaro Hotels Full time

    Job Title: Reservations AgentWe are seeking a highly skilled Reservations Agent to join our team at The Ned NoMad. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, managing room inventory, and making accurate reservations in our property management system.Key Responsibilities:Answering...

  • Reservations Coordinator

    2 weeks ago

    New York, New York, United States The Line and Saguaro Hotels Full time

    Job Title: Reservations AgentWe are seeking a highly skilled Reservations Agent to join our team at The Ned NoMad. As a Reservations Agent, you will be responsible for answering all incoming calls in a prompt, professional, and efficient manner. You will provide personalized assistance to guests, including addressing their needs, preferences, and special...

  • Reservation Manager

    4 weeks ago

    New Orleans, Louisiana, United States Virgin Hotels New Orleans Full time

    Job SummaryWe are seeking a highly skilled and organized Reservation Supervisor to join our team at Virgin Hotels New Orleans. As a key member of our reservations team, you will be responsible for maximizing revenue and occupancy through effective yield management and reservation sales. Your attention to detail and excellent communication skills will ensure...

  • Reservations Agent

    4 weeks ago

    New York, New York, United States Cipriani Full time

    Reservations Agent Job DescriptionJob Summary:Cipriani is seeking a skilled Reservations Agent to join our team. As a key member of our front desk operations, you will be responsible for ensuring seamless guest experiences by accurately booking hotel room reservations and providing exceptional customer service.Key Responsibilities:Guest Services: Respond to...

  • Reservations Coordinator

    7 days ago

    New York, New York, United States Scarpetta Full time

    Job Summary:We are seeking a skilled Reservationist to provide exceptional customer service and manage reservations for our guests at Scarpetta. As a key member of our team, you will be responsible for answering guest phone calls, providing information on our restaurant brands, and making reservations with a high level of accuracy and attention to detail.Key...

  • Reservation Coordinator

    1 month ago

    New York, New York, United States Scarpetta Full time

    Job Summary:As a Reservationist at Scarpetta, you will be the first point of contact for guests calling to make reservations. You will provide exceptional customer service, ensuring a warm and welcoming experience for all guests. Your attention to detail and excellent communication skills will be essential in managing reservations, providing information on...

  • Reservations Agent

    1 month ago

    New York, New York, United States Cipriani Full time

    Reservations Agent Job DescriptionCipriani is seeking a skilled Reservations Agent to join our team. As a key member of our front desk operations, you will play a crucial role in ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests.Key Responsibilities:Respond to incoming calls and emails from guests in...

  • Reservations Agent

    2 weeks ago

    New York, New York, United States Cipriani Full time

    Job Title: Reservations AgentCipriani is seeking a skilled Reservations Agent to join our team. As a key member of our front desk operations, you will be responsible for ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests.Key Responsibilities:Respond to incoming calls and emails from guests in a prompt,...

  • Reservations Agent

    3 months ago

    New York, United States Cipriani Full time

    POSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing...

  • Reservations Agent

    1 month ago

    New York, New York, United States Cipriani Full time

    Job Title: Reservations AgentJob Summary:We are seeking a highly skilled and organized Reservations Agent to join our team at Cipriani. As a key member of our front desk operations, you will be responsible for ensuring seamless guest experiences by accurately booking hotel room reservations and providing exceptional customer service.Key...

Reservation Manager

2 months ago

New York, United States MCR Hotels Full time

The Reservation Manager at The Luxury Collection Hotel Midtown Manhattan will be responsible for the reservations while providing the guest with the highest level of quality service.

 

Essential Job Function and Purpose

 

Responding to all incoming hotel calls for guest requests, reservations and hotel management team. Support and handle requests from the management team, including but not limited to sales, events, business transient, regional, and revenue.  as well as clients, including but not limited to a group, event, business transient, entertainment, agencies, and individual guest.  All requests will be handled professionally and with urgency and messages for staff will be relayed accurately and efficiently. General office work, such as filing, maintaining records, responding to requests for information, handling phone calls, assisting with planning and executing on- and off-site event-related meetings, and various other tasks as assigned.

Primary Responsibilities

  • Manager will be responsible for assisting with group inquiries and requests that are in all sales phases as well as transient guests.
  • Supports the management team, including sales, events, business transient, and revenue.    
  • Make daily, weekly, and monthly reservation reports and statistics and ensure they are distributed to the respective departments.
  • Assist the sales, events and revenue team to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
  • Assist the revenue and front office team in controlling room inventory on PMS, CRS, and sales and event systems.
  • Coordinate with appointed Revenue Management to assist with weekly forecasts and the weekly Revenue Meeting.
  • Nurturing and growing client relationships through upselling and proactive customer service.
  • Ensuring MCR Sales Standard of Procedures are followed and completed accurately.
  • Overseeing the management efforts for the hotel: leading by example and mentoring team members to implement smart strategies effectively.
  • Communicating to colleagues detailed plans for all upcoming guests, including VIP arrangements and setting up all team members for success.
  • Partner with the leadership team to block and coordinate guest room assignments in order to maximize room revenue and efficiencies based on guest arrival and departure patterns.
  • Maintaining an accurate, organized, and up-to-date file management system in order to quickly and effectively meet guest and colleagues' needs.
  • Exemplifying customer service by interacting with guests before, during and after their hotel stays in a professional, courteous and ethical manner to obtain feedback on product quality and service levels.
  • Acting as a liaison between the front desk and housekeeping, serving as an 'expediter' of guest requests, including early check-ins, maintenance requests, housekeeping requests, extra items, etc.
  • Having a comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, switchboard, accounting, restaurants, bars, and engineering and be able to exercise discretion and independent judgment as it relates to these departments when handling guest needs, employee participation, and all other matters of significance pertaining to the client experience pre-arrival, during their stay and post-departure.
  • Must be able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions, and provide service as required.
  • Working to continuously improve customer service by integrating obtained feedback and personal judgment into action plans.
  • Handle administrative office tasks (ordering, phones, maintenance).

 

Reservations Coordinator Qualifications

  • Minimum of two years experience in the hotel rooms and hospitality profession
  • Strong computer skills and familiarity with industry-specific systems, such as CI/TY, along with proficiency in Microsoft Office and Google Apps
  • Extensive background in understanding front desk, guest service and administrative services
  • Excellent time management, organizational and problem-solving skills
  • Strong communication skills and customer service experience
  • An aptitude for self-motivation
  • A can-do attitude and a hands-on approach to client management
  • Strong computer skills
  • A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel and clients

 

 

Our Company

  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What's in it for you?

  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members