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Customer Sales Operations Account Manager
3 months ago
At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.
At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.
We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.
Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.
We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.
Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.
Job DescriptionThis Account Manager, Customer Operation team member will be responsible for North America customers to drive seamless Order to Cash execution. This function includes but not limited to, customer demand management, forecasting, and backlog management. The successful team member is expected to own and partner with Sales and cross-functional teams across the organization.
- Ensure regular and effective communication with customers, sales and cross functional teams within the company.
- Provide customer account support, identify problems and take corrective actions to achieve optimal results. This includes booking orders in Oracle/SAP system, adjusting ship dates provided by WD factory planners and confirming ship schedules to customers/Sales. Ensure adherence to SOX, ISO and WD revenue recognition guidelines.
- Focus and proactively strive to maintain best in class quality, accuracy and process consistency to customer service level metrics.
- Manage customer demand, aligning supply and customer communication -- resolve operational issues to support customer’s schedule requirements, including logistics optimization. Ensuring customer demand is visible to planning and factory teams.
- Validate customer demand inputs, meetings with customer to understand order trends, drive current and planned consumption of inventory, and stay abreast of product transitions and on-going qualification status at customers.
- Work closely with demand and supply planning and logistics teams on supply allocation to align with both customer and internal inputs.
- Manage operational projects to support customer requirements, e.g. ERP, EDI changes or IT implementation at customers or within WD which have impact on the fulfillment or supply chain processes.
- Report monthly & quarterly revenue and identify potential risks/opportunities to revenue plans.
- Partner with Analytics team to improve, deliver and develop reporting and dashboards requirements /enhancements Sale to aid Sales Teams and Customers.
- BS/BA/MS in Business/Economics/Supply Chain or similar degree is preferred.
- Track record of driving operational excellence and process development.
- Energetic, passionate team player with excellent communication skills to help foster collaboration internally/externally.
- 3 years or great relevant experience in sales operations, revenue operations or related roles.
- Experience with operational issues associated with order backlog management, can quickly identify and resolve inefficiencies across the business.
- Strong project management, organizational and business analytics skills.
- Experience in Salesforce, ERP knowledge such as Oracle and SAP.
- Inventory management and shipping process knowledge is important.
- Knowledge of Microsoft Office (Excel, macros, tables, pivots, functions).
Additional Information
All your information will be kept confidential according to EEO guidelines.
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Compensation & Benefits Details
- An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
- The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.
- You will be eligible to participate in Western Digital’s Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance. Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital’s Standard Terms and Conditions for Restricted Stock Unit Awards.
- We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Western Digital Savings 401(k) Plan.
- Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
