Sales Operations Manager

2 weeks ago


San Jose, California, United States Ampro ADLINK Technology, Inc. Full time
About the Role

We are seeking an experienced Sales Operations Manager to join our team at Ampro ADLINK Technology, Inc. This is a key role that will coordinate work amongst other members of the Sales Operations team and other stakeholder groups in supporting our growing business efforts and customer base.

Key Responsibilities
  • Manage the Customer Account Management Specialist team and monitor, plan, and implement projects supporting order fulfillment activities.
  • Review and update sales processes, procedures, and implementation of sales automation tools.
  • Ensure compliance with company revenue recognition policies for booking and shipment of orders.
  • Manage customer and sales escalations.
  • Select, develop, and evaluate personnel to ensure the efficient operation of Sales operations.
  • Create and review Bill of Materials for item configurations.
  • Review credit returns/cancellations/order pushes with the internal management team.
  • Act as liaison between Sales, Operations, and other departments to ensure customer satisfaction.
  • Review and suggest forecasting for customers.
  • Manage and review Sales Orders.
  • Exercise judgment within defined procedures and practices to determine appropriate action.
  • Review factory order revision requests.
  • Supervise employees within the Sales Operations department, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Requirements
  • Bachelor's Degree
  • 5+ years of related experience in sales operations and management and training
  • Previous management experience is required.
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • Excellent written, verbal, and presentation skills.
  • Proficient with Microsoft Excel, PowerPoint, Outlook, Word, and Teams.
  • Ability to adapt to changing priorities.
  • Excellent customer service and problem-solving skills.
  • Self-motivated, adaptable, and excellent organizational and planning skills; results-oriented.
  • Strong time management, excellent interpersonal, and relationship-building skills.
  • Demonstrate ability to achieve operational excellence through strong analytical skills.
  • Ability to set up processes/procedures and make recommendations.
  • Experience in using the Salesforce customer relationship management platform and/or Navision enterprise resource planning software is a plus.
What We Offer
  • Medical, Dental, and Vision plans
  • Short-Term and Long-Term Disability Insurance, Life Insurance, and AD&D
  • 401(K) Retirement plan with matching
  • Flexible spending plans for health care, dependent care, and commuter benefits.
  • Employee Assistance Program and Travel Assistance.
  • Competitive Vacation and Sick Leave.
  • Paid holidays
  • Float holidays.
  • Paid community volunteer time.
  • Discounts are available for participating in travel, groceries, retail, and other
  • EV charging is available at our San Jose facility.

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