Sales Operations Manager
2 weeks ago
We are seeking an experienced Sales Operations Manager to join our team at Ampro ADLINK Technology, Inc. This is a key role that will coordinate work amongst other members of the Sales Operations team and other stakeholder groups in supporting our growing business efforts and customer base.
Key Responsibilities- Manage the Customer Account Management Specialist team and monitor, plan, and implement projects supporting order fulfillment activities.
- Review and update sales processes, procedures, and implementation of sales automation tools.
- Ensure compliance with company revenue recognition policies for booking and shipment of orders.
- Manage customer and sales escalations.
- Select, develop, and evaluate personnel to ensure the efficient operation of Sales operations.
- Create and review Bill of Materials for item configurations.
- Review credit returns/cancellations/order pushes with the internal management team.
- Act as liaison between Sales, Operations, and other departments to ensure customer satisfaction.
- Review and suggest forecasting for customers.
- Manage and review Sales Orders.
- Exercise judgment within defined procedures and practices to determine appropriate action.
- Review factory order revision requests.
- Supervise employees within the Sales Operations department, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
- Bachelor's Degree
- 5+ years of related experience in sales operations and management and training
- Previous management experience is required.
- Familiar with a variety of the field's concepts, practices, and procedures.
- Excellent written, verbal, and presentation skills.
- Proficient with Microsoft Excel, PowerPoint, Outlook, Word, and Teams.
- Ability to adapt to changing priorities.
- Excellent customer service and problem-solving skills.
- Self-motivated, adaptable, and excellent organizational and planning skills; results-oriented.
- Strong time management, excellent interpersonal, and relationship-building skills.
- Demonstrate ability to achieve operational excellence through strong analytical skills.
- Ability to set up processes/procedures and make recommendations.
- Experience in using the Salesforce customer relationship management platform and/or Navision enterprise resource planning software is a plus.
- Medical, Dental, and Vision plans
- Short-Term and Long-Term Disability Insurance, Life Insurance, and AD&D
- 401(K) Retirement plan with matching
- Flexible spending plans for health care, dependent care, and commuter benefits.
- Employee Assistance Program and Travel Assistance.
- Competitive Vacation and Sick Leave.
- Paid holidays
- Float holidays.
- Paid community volunteer time.
- Discounts are available for participating in travel, groceries, retail, and other
- EV charging is available at our San Jose facility.
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