Taqueria Customer Service

7 days ago

Santa Rosa, United States Oliver's Market Full time
Job DescriptionJob Description

TAQUERIA CUSTOMER SERVICE - PIZZA

REGULAR FULL TIME - $18.50-21.50/HR

SHIFTS: MID-SHIFT (STARTING AT 10:00AM) - WEEKENDS REQUIRED

POSITION SUMMARY

As the Customer Service Clerk in the Pizzeria you will provide excellent customer service to support the overall goals of the Deli Department by maintaining quality service standards in the Pizzeria.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner.
  • Acquire and maintain thorough knowledge of deli menu, products, and services.
  • Take orders with attention to detail. (e.g. item choice, additional add-ons, etc.)
  • Prepare and serve made-to-order Pizzeria menu items.
  • Aid in preparation of Pizzeria items. (e.g. prep work, etc.)
  • Packaging, pricing, and merchandising Pizzeria products.
  • Accurately practice FIFO product rotation to minimize and control spoilage and waste.
  • Organize, rotate, and stock workstation and department supplies. (e.g. paper goods & packaging products, etc.)
  • Clean and sanitize work areas, utensils, and equipment. (e.g. floors, counters, windows, workstations, slicers, etc.)
  • Operation of equipment. (e.g. price scale, stovetop, gill, etc.)
  • Answers phones and pages promptly and courteously.
  • Follow and comply with established procedures, including Weights and Measures, health and sanitation and safe work practices.
  • Immediately reports safety hazards and violations to supervisors.
  • Performs opening, mid, and closing duties as assigned.
  • Works all scheduled shifts and attends required trainings and meetings.
  • Other duties as assigned by supervisors.

SKILLS & QUALIFICATIONS

  • 18+ years old.
  • Basic cooking/grilling skills.
  • Team-player who can also work independently with minimal supervision.
  • Clear and effective communication style, both written and verbal.
  • Ability to follow directions and established procedures with attention to detail.
  • Ability to effectively prioritize competing tasks in a fast paced, evolving environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Basic math skills.
  • Conversational English skills required when working with customers.
  • Bilingual proficiency preferred.

EDUCATION, CERTIFICATES, LICENSES

  • High School Diploma or general education degree (GED).
  • Food Handlers Certificate (ServSafe or ANSI compliant organization).

PHYSICAL REQUIREMENTS/ WORK ENVIRONMENT - The list below outlines the expectations, requirements, and conditions of this position.

  • Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
  • Frequently lifts/carries 10 pounds and occasionally up to 50 pounds.
  • In a work day: constant standing/walking.
  • Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders.
  • Hand use: single grasping, fine manipulation, pushing and pulling.
  • Frequent exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions.
  • Consistent work in wet and dry conditions.
  • May require use of ladders or step stools.
  • Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals).
  • Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc.
  • Intermittent noise from equipment and machinery.
  • Wear non-slip, water and oil resistant closed-toe shoes.

BENEFITS

  • Employee Stock Ownership Plan (ESOP)
  • Competitive Wages & Benefits
  • Medical, Dental, And Vision
  • 401 (k) retirement
  • Employee Discounts
  • Paid Time off
  • Flex Spending Account for Medical & Dependent Care
  • Regular Wage Increases
  • Commuter Benefits
  • Safety Incentive Program
  • Career Development and Growth Opportunities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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