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Conversational Experience Designer

1 month ago

Austin, United States S M Software Solutions Inc Full time
Job DescriptionJob DescriptionRole - Conversational Experience Designer
Location: Prefer Austin (Remote Ok for Strong candidates)
Client: PayPal

We are seeking a Conversational Experience Designer (CXD) who is passionate about solving customer
problems and creating experiences that are elegant and effective. You will define, design, and refine
frictionless end-to-end service and support experiences for our chatbot and voice (IVR) technologies including
Generative AI-powered experiences.
The Applied AI Platforms team provides the technologies and experiences that power our chatbot
(PayPal/Venmo Assistants) and IVR applications.

* 3+ years experience in conversation design for voice/chat.
 Some experience in designing for Generative AI powered experiences (prompt engineering/prompt
chaining)
 Understand how data from API calls, databases, and other underlying technologies fit into experience
design and collaborate with developers on solutions.
 Strong ability to translate product needs into usable conversation designs.
 Detail-oriented, unfazed by technical detail, committed to flawless execution.
 Customer-centric mindset with empathy for the user experience
 Ability to participate in technical discussions and help make technical trade-offs.

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