Conversational AI IVR Developer

1 month ago


Austin, Texas, United States eBay Full time

Conversational AI IVR Developer
Salt Lake City, Utah
Austin, Texas
Engineering
R0062709
Hybrid

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Join our dynamic Customer Service Technology (CSTech) team at eBay. Our team is at the forefront of crafting innovative help solutions that cater to both our customers and teammates. We take pride in leading the end-to-end experience, from the intuitive voice and digital interfaces that delight our customers to the sophisticated technology platforms that enable our teammates to deliver outstanding service. In this role, you will contribute to a suite of tools that not only solve immediate customer issues but also anticipate future needs through predictive assistance. We are looking for creative problem-solvers who are eager to drive technological advancements and craft the future of customer interactions at eBay.

What you will accomplish:

Be responsible for the creation and optimization of innovative Conversational IVRs and BOTs, improving user experience and elevating customer interactions.

Drive cross-functional collaboration, working closely with Product Management, User Experience, and Engineering teams to deliver high-impact solutions that align with eBay's strategic goals.

Orchestrate the integration of sophisticated telephony and CTI systems, contributing to a flawless and efficient communication infrastructure.

Champion the development of reusable components, setting a standard for scalability and adaptability in IVR and Chatbot technologies.

Champion a culture of continuous improvement by implementing agile methodologies and prototyping, leading to accelerated learning and growth within the team.

Communicate sophisticated technical concepts effectively, ensuring alignment and understanding across diverse internal teams and stakeholders.

What you will bring:

A consistent track record with over 10 years in IVR development and at least 2 years specializing in voice application BOT development on platforms like , Google Dialog Flow, or similar.

Expertise in Core Java, Servlets, JSP, and REST-based micro-services, with a strong foundation in Spring framework and Spring Boot.

Proficiency with DevOps tools such as Git, Jenkins, Jira, and Confluence, and experience with Agile and Scrum methodologies.

A solid understanding of NLP, NLU, ML, and Conversational AI, with a passion for leveraging these technologies to improve customer experiences.

Familiarity with Genesys cloud, demonstrating a keen interest in cloud-based contact center solutions.

The ability to work collaboratively in a dynamic, team-oriented environment, with a willingness to share knowledge and support peers in achieving collective goals.



  • Austin, Texas, United States AMD Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...


  • Austin, Texas, United States Cognite INC. Full time

    About CogniteEmbark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms. In the realm of industrial digitalization, we stand at the...

  • AI Architect

    2 weeks ago


    Austin, Texas, United States Advanced Micro Devices, Inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • AI Framework Engineer

    2 weeks ago


    Austin, Texas, United States webAI Full time

    Title: AI Framework EngineerCompany: webAILocation: Grand Rapids, MIType: Full-Time, Salaried ExemptExperience: 5-10 yearsEducation: Bachelor's (minimum) or Master's Degree in Electrical/Computer Engineering, Computer Science, or other related Engineering disciplineAbout Us:webAI is a software company that is building a decentralized AI development platform....


  • Austin, Texas, United States Optum Full time

    This position is fully remote. You may work from anywhere in the US.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best....


  • Austin, Texas, United States Apple Full time

    SummaryPosted: Jul 30, 2024Weekly Hours: 40Role Number: Apple is committed to harnessing the power of artificial intelligence (AI) to drive innovation and efficiency. We are seeking a skilled and experienced Senior AI Engineer to join our Product Marketing Finance team. This role will focus on developing and deploying AI infrastructure, selecting and...


  • Austin, Texas, United States Google Full time

    In-office locations: San Francisco, CA, USA; Atlanta, GA, USA; Chicago, IL, USA; Austin, TX, USA; Seattle, WA, USA; Boulder, CO, USA; Los Angeles, CA, USA; New York, NY, USA; Houston, TX, USA; Addison, TX, USA; Cambridge, MA, USA; Sunnyvale, CA, USA; Irvine, CA, USA; San Diego, CA, USA; Charlotte, NC, USA; Salt Lake City, UT, USA; Las Vegas, NV, USA;...


  • Austin, Texas, United States Advanced Micro Devices, Inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...


  • Austin, Texas, United States Dover Corporation Full time

    Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, Soft-Pak, and Parts Central — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing...


  • Austin, Texas, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented...


  • Austin, Texas, United States Apple Full time

    SummaryPosted: Jul 3, 2024Role Number: Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish Join us to help deliver system design of next generation groundbreaking AI/ML based...


  • Austin, Texas, United States ClinDCast LLC Full time

    As an AI/ML Computational Science professional, you will develop and implement advanced AI solutions, collaborate with cross-functional teams, and solve complex problems to drive innovation and performance.Responsibilities:Develop and maintain innovative AI solutions.Create system specs, test plans, and manage projects.Design and deploy AI/ML models for...


  • Austin, Texas, United States Apple Full time

    SummaryPosted: Jul 22, 2024Role Number: Imagine what you could do here The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading...


  • Austin, Texas, United States Dell Technologies Full time

    Quality Principal Engineer, CFO of the Future AI PMOQuality is everything at Dell Technologies. It's what we're known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection,...


  • Austin, Texas, United States Saxon AI Full time

    Job DescriptionNeed .net developer who has good experience on "Signal R"Additional InformationAll your information will be kept confidential according to EEO guidelines.


  • Austin, Texas, United States webAI Full time

    Title: Senior Product Designer (Human-AI Experience)Company: webAILocation: Grand Rapids, MIType: Full-Time, Salaried ExemptExperience: 4+ yearsEducation: Bachelor's Degree, minimumAbout Us:webAI is a software company that is building a decentralized AI development platform. Our technology enables the development of powerful AI using limited amounts of data,...


  • Austin, Texas, United States Aisera Full time

    Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+...


  • Austin, Texas, United States Apple Full time

    SummaryPosted: Jun 25, 2024Weekly Hours: 40Role Number: At Apple, great ideas have a way of becoming extraordinary products, services, and customer experiences. Bring passion and dedication and there's no telling what you could accomplish. Are you passionate about empowering decision making through security? Do you want to work in a highly energized...

  • Senior C# Developer

    1 month ago


    Austin, Texas, United States Upshop Full time

    About Upshop: Upshop is the market leader in Total Store Operation solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales,...


  • Austin, Texas, United States Upshop Full time

    About Upshop: Upshop is the market leader in Total Store Operation solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales,...