Ecommerce Content Designer

Job Description

Our mission at UPLIFT Desk is to empower people to live happier and work healthier. We strive to be the trusted source for lifelong ergonomic office solutions that prioritize health and efficiency. We need you to help us tell this story.

At UPLIFT Desk, we are looking for a talented Content Designer to join our e-commerce team. In this role, you will be responsible for building and maintaining web pages that educate and engage our customers, ensuring they have the best possible shopping experience. You will work cross-functionally to plan, create, and execute top-tier online content on our website, converting online shoppers into buyers through informative, creative, and dynamic product content. Your role will involve coordinating graphic designs, writing and editing content, and merchandising products appropriately to drive website traffic and turn site visitors into loyal customers.

As a Content Designer, you will collaborate closely with our Product Listing team to ensure that all product pages go live with a cohesive and accurate vision. Your efforts will be integral to our company's growth in e-commerce, utilizing your experience to drive conversions and enhance the consumer experience. You will be responsible for writing and editing clear, concise, and SEO-optimized copy for new and existing products, optimizing content daily with new keywords for improved searchability. Additionally, you will coordinate with design, photography, and brand teams to create compelling enhanced product detail pages, incorporating GIFs, video content, and best-in-class product imagery. Through your work, you will ensure that our product listings are not only highly educational and accurate but also serve our customers effectively.

Required Qualifications

• 3+ years experience in E-Commerce, Direct-to-Consumer, and Brand Building
• Proven Experience in Web Content Design and Management:
• Strong Writing and Editing Skills
• Bachelor’s Degree in Marketing, Communications, Design, or a related field (or relevant experience)

Preferred Qualifications

• Experience in E-commerce Content Management Systems (CMS), especially working with Contentful and BigCommerce
• Deep understanding of User Experience (UX) and Conversion Rate Optimization (CRO)
• Experience with SEO Tools and Analytics
• Background in Digital Marketing
• Basic understanding of Javascript

What You’ll Do

• Optimize and Implement Content Strategy: Ensure UPLIFT Desk's content strategy is applied effectively across the entire customer journey, hitting key objectives, and meeting launch deadlines.
• Design and Build Web Pages: Develop compelling and informative landing pages and product listings that enhance the customer journey and drive conversions using Google Docs, Figma, and Contentful.
• Coordinate Graphic Designs: Collaborate with graphic designers to create Creative Briefs and ensure all visual content aligns with our brand story and enhances the customer experience.
• Write and Edit Content: Craft clear, concise, and SEO-optimized copy for product listings and web pages, ensuring they are informative and engaging.
• Merchandise Products: Present products in an appealing and accurate manner to boost customer acquisition, retention, and loyalty while maintaining proper margins.
• Collaborate Cross-Departmentally: Work closely with product developers, content writers, and the multimedia team to create and maintain compelling product listings and landing pages.
• Optimize Content for Search Engines: Continuously update and optimize web content with relevant keywords to improve search rankings and drive organic traffic.
• Monitor Web Performance: Use analytics tools, such as Google Analytics, to track the performance of web pages and make data-driven improvements to enhance customer engagement.
• Enhance Customer Education: Develop and provide informative content that educates customers about our products, improves their understanding, addresses their issues, and builds trust in our brand.
• Perform other related duties as assigned by management.

Benefits

• A merit-based environment that rewards growth and accomplishment regardless of seniority
• Generous paid time off
• 4% 401K company matching with instant vesting (after one year)
• Excellent group health insurance available to employees and dependents, including domestic partners (4 medical plans, 2 dental plans, and a vision plan to choose from)
• Flexible spending account (FSA) for health care and child care costs
• Company-paid & Supplementary Life Insurance; Long-term & Short-term disability
• Free UPLIFT Desk (after one year)
• 50% discount on all UPLIFT products
• Free healthy (and not so healthy) snacks and drinks
• On-the-job training and skills development
• A supportive and engaging work culture that promotes healthy living

Position Details

• Compensation: DOE
• Type: Full-time
• Employee Status: Regular
• Work Schedule: Monday - Friday, 8am-5pm, 40 hours per week
• Location: Austin, Texas

About UPLIFT Desk

As a fast growing, mid-sized Direct To Consumer (DTC) brand company, it’s our mission to deliver sincere, world-class customer service. We provide optimally designed, quality office solutions to customers. We focus on happier & healthier customers and employees

UPLIFT Desk has revolutionized the way people shop for office furniture. It all starts with our award winning UPLIFT Standing Desk, made even better when accessorized with our entire UPLIFT office furniture line. Our product line includes most furniture an office could need. We design office products that optimize customers’ comfort, health, and productivity. Our Product Development team focuses on designing the highest quality ergonomic office furniture. Then our Content team's ecommerce website offers customers the ability to configure products specifically to their needs. Our amazing Order Processing and Warehouse teams make sure we have inventory and ship orders the same day. Customers receive award winning support from our Sales and Customer Service and Warranty teams. We offer the best 15 year warranty in the business Our Interior Design and Contract Sales teams specialize in large office furniture layouts for commercial buildings that serve most Fortune 500 companies.

Award winning UPLIFT Desk is loved globally

• Rated Best Standing Desk by New York Times Wirecutter 5 years in a row
• Hundreds of thousands of happy customers around the world sit and stand at an UPLIFT Desk
• Google reviews - 4.9 rating with thousands of reviews

We value our environment:

• We plant 5 new trees in U.S. National Forests for every solid wood desk sold. By partnering with the National Forest Foundation, we're able to plant tens of thousands of new trees each year
• Solar powered operations: Our Austin facilities produce over a megawatt of electricity through roof-mounted solar panels on three large warehouses
• We use sustainable materials in our products. Some examples are:
  • Bamboo Desktops, Drawers, & Motion Boards: The world's fastest-growing plant, Moso bamboo is a grass that grows as quickly as an inch an hour
  • Eco Curve Desktops: Eco Curve desktops use 100% recycled MDF and have the lowest carbon footprint in the industry due to not using edgebanding, backer boards, adhesives, or solvents
  • Rubberwood Desktops: Pará rubber trees produce 99% of the world's natural rubber latex. The rubber production lifespan of these trees is exhausted after about 25-30 years. Our rubberwood desktops give the trees a second life

Equal Opportunity Employer (EEO)

UPLIFT Desk believes in building an organization whose staff reflects the true diversity of our community. We hire, promote, and reward employees based on results and professional performance. UPLIFT Desk provides equal employment opportunities to all employees and applicants without regard to religion, sex, age, sexual orientation, gender identity, race, creed, color, national origin, alienage or citizenship status, marital status, partnership status, ancestry, disability, or veteran status.

To all recruitment agencies: We do not accept agency resumes. UPLIFT Desk is not responsible for any fees related to unsolicited resumes.