Conversational Experience Designer
2 months ago
Responsibilities:
- Work closely with the Product, UX, Engineering, and Data Analytics teams to define, deliver, and refine conversational AI experiences that are effective, engaging, and consistent across all modalities.
- Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and text interactions and design ideas.
- Conceptualize and iterate on end-to-end designs for conversational user interfaces and content.
- Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences.
- Perform analysis of conversation paths and flows to identify opportunities and inform future designs and refine the production dialog flows.
- Apply concepts and practices related to Natural Language Processing/Understanding, sentiment analysis, intent classification, dialog flows, text-to-speech, and speech-to-text to the conversational design process.
- Analyze current customer experiences to define friction points and create seamless and effortless experiences.
- Educate internal colleagues and stakeholders to understand the key concepts of conversation design.
- Build trust and effective relationships with peers/cross-functional teams and provide leadership across the product, engineering, and business teams.
Qualifications:
- 3+ years of experience in conversation design for voice/chat.
- Some experience in designing for Generative AI-powered experiences (prompt engineering/prompt chaining).
- Understanding of how data from API calls, databases, and other underlying technologies fit into experience design and collaborate with developers on solutions.
- Strong ability to translate product needs into usable conversation designs.
- Detail-oriented, unfazed by technical detail, and committed to flawless execution.
- Customer-centric mindset with empathy for the user experience.
- Ability to participate in technical discussions and help make technical trade-offs.
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