Senior Manager, Strategic Operations

2 months ago

Chicago, United States Hopscotch Primary Care Full time
Job DescriptionJob DescriptionAbout Hopscotch Primary Care

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we'd like to meet you.

ABOUT THE ROLE

We are seeking a strategic, mission-driven and skilled professional to join the Hopscotch operations team as Senior Manager of Strategic Operations. This role will report directly to Hopscotch's COO and will play a critical leadership role across the organization to ensure operational programming, communication, execution and results delivery are exceptional. This leader will tackle some of Hopscotch's most critical strategic problems that relate to high-quality care delivery, patient experience, provider experience and financial performance. The Senior Manager must be highly effective at solving complex problems, and translating them to simple actions that can be consistently deployed and measured across more than 10 primary care clinic locations.

This is a rare opportunity to drive, support and impact the most critical work in a high-growth company including, but not limited to:

  • Lead cross-functional project teams to solve critical business problems, using data to drive insights and to guide towards outcomes that support Triple Aim goals
  • Operationalize strategic initiatives through creation of simple tools, guidance, training and communications that enable clinic and care teams to succeed
  • Work directly with both Central and Market leaders to assess opportunities to improve consistent delivery of operational excellence
  • Drive company-wide projects to successful completion through effective project management leadership
  • Support a robust planning process, including opportunity evaluation, prioritization, scoping and success measurement
WHAT YOU'LL DO

In partnership with the COO and Operations Leadership team:

  • Support the COO in ensuring the business operating model is efficient and effective, guiding the business to achieve its goals and rapidly advance its bold mission to transform rural healthcare
  • Prepare insightful monthly and quarterly reviews of the business to foster high-impact discussions with the Executive Leadership Team and the Board of Directors
  • Closely monitor clinic and company performance on key success measures, including clinical KPIs, patient satisfaction and provider satisfaction and drive key stakeholders to focus and engage in the highest value areas
  • Take ownership of select corporate initiatives, leading cross-functional teams to shape solutions and launch innovations in the business
  • Drive project management for select high complexity programs, including de novos and acquisitions
  • Build collaborative relationships with market operations leaders, people operations, talent acquisition, technology, population health, finance and other groups to improve collaboration and alignment across the business
  • Partner with Market Leadership to roll out new initiatives with simple tools and communications that maximize clinic teams' ability to deliver successful outcomes
ABOUT YOU

You'll be a great fit for this position if you have 3-5+ years of combined experience in strategic consulting or professional services AND/OR operational experience in a healthcare company (ideally a high-growth setting focused on execution) and a Master's Degree in Business Adminstration. You also have a proven track record demonstrating:

  • Strength in execution, a drive for results and a commitment to excellence and follow-through using robust organizational skills, program management, collaboration and communication
  • Articulate and succinct communication, including complex concepts, verbally and in writing, and use synthesized communications to drive execution and results
  • Strong analytical thinker with proficiency analyzing data and identifying insights
  • High EQ and a collaborative and trust-driven working style to quickly build relationships, internally and externally, to enable our work and culture
  • Executive presence and organization to support a team of senior leaders (including C-suite) to ultimately achieve success, growth and results against mission and vision
  • Strategic thinking, including the ability to develop robust insights from various sources, grounded in data and objective analysis, with the ability to make concrete recommendations and outline clear action steps to enable results
  • Comfort with dynamic and sometimes ambiguous settings, showing the skill to bring a structured, proactive approach to prioritize and execute in a fast-paced, dynamic environment
  • Ability to learn quickly and leverage critical thinking and perseverance to take initiatives, solve problems, operate with autonomy and succeed in high-pressure situations
  • Strong discretion and good judgement, especially when managing sensitive information

From a cultural perspective, you are:

  • Committed to excellence and bring a growth mindset to everything you do
  • Agile, yet thoughtful and can work effectively in a fast-paced, dynamic environment
  • Constantly seeking ways to simplify and improve how things are done, bringing a positive attitude to challenges
  • Accountable, holding yourself and others to a high standard and seek to support and develop others
  • Willing to roll up your sleeves to support the work required and collaborate effectively with people of all backgrounds
  • Concise and articulate, drive towards clarity and deliver on your commitments
  • Patient and mission-focused, with a passion for healthcare and service to the providers who deliver healthcare

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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