Patient Care Coordinator

1 month ago

Scottsdale, United States CQ Partners Full time
Job DescriptionJob Description

Aspire Audiology and Hearing Center a privately-owned Audiology practice in Scottsdale, Arizona is seeking a Patient Care Coordinator to join our team. We are a brand new, state of the art Audiology practice that values service and helping our patients hear better above all else. We strive to provide the best hearing healthcare technology available and the best patient experience possible. We offer a dynamic, supportive environment where you can grow and make a real difference in the field of Audiology.

We are seeking a sales-focused customer service or administrative front office professional who is passionate about helping people and interested in developing a career in the field of Audiology. As a Patient Care Coordinator, you will be the first point of contact for our patients, playing a crucial role in our clinic’s daily operations. We are looking for a highly organized, detail-oriented individual with excellent communication skills who thrives in a fast-paced environment.

If you are motivated to go above and beyond, inspired by working with the best team our organization is exactly what you’ve been looking for.

CULTURE, ATTITUDE, and ATTRIBUTES are very important to us so the ideal candidate must be:

  • People-oriented
  • Independent
  • Patient-centric with great listening skills
  • An organized multi-tasker
  • A self-starter who exudes positive energy
  • Friendly & compassionate
  • A great teammate

The following DUTIES & RESPONSIBILITIES are central to the role:

  • Schedule Management
    • Manage patients scheduling and confirming appointments, follow-ups, and manage patient inquiries.
  • Insurance verifications & prior authorizations
    • Call insurance companies to verify patient benefits as and when needed
  • Maintain patient records & manage patient charts
    • Organizing, scanning and uploading intake forms and other patient documents.
    • Extensive Customer Service utilizing email, phone calls, and in-person interactions
  • Phone Line Management
    • Manage phone lines and ensure all calls are handled efficiently and professionally.
  • Patient Engagement
    • Engage with patients to understand their hearing needs and build strong rapport. Provide basic information about services provided and the benefits of choosing our clinic.
  • Objection Handling:
    • Resolve patient concerns effectively while highlighting the benefits of our exceptional service. Address common objections and provide clear, concise information to alleviate concerns.
  • New Patient Acquisition:
    • Encourage all patients who call in to choose our care by emphasizing our quality of care and personalized service.
    • Respond to and follow up on potential new patient inquiries to convert them into appointments.
  • Other Administrative Duties:
    • inventory management, supply ordering, payments/refunds, and maintaining accurate patient records.
    • Ensure high standards of patient service and smooth operational flow.

To ensure success candidates should also possess the following EXPERIENCE & SKILLS:

  • Demonstrated experience building strong and positive relationships with patients or customers
  • Proficiency with MS-Office & other medical practice software
  • High School Diploma or equivalent; further education is a plus.
  • Business school or associate degree also preferred
  • 3-5 years of customer service experience
  • 2-3 years of experience in a medical environment preferred.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to multitask and manage time effectively.

We offer a competitive hourly rate ($20-23) and bonus pay structure, and paid time off including holidays.

We look forward to welcoming you to our team and making a difference together

Candidates must be authorized to work in the US for any employer.

We are an Equal Opportunity Employer.

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