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Intake Coordinator Non-Licensed

4 months ago

Hagerstown, United States Brook Lane Inc Full time
Job DescriptionJob DescriptionIntake Coordinator - Non-Licensed
Full-time Monday through Friday 8:00AM-4:30PM

Functions as a member of the admissions staff to process patients into the Brook Lane system. Accountable for initial and/or emergency evaluations to assess and triage patients, facilitating entry into Brook Lane programs and referrals to community partners.

KEY RESPONSIBILITIES:

·

  • Completes intake questionnaire process with patients, parent/guardian and/or key sources to identify problems and symptoms leading them to seek treatment.
  • Effectively triage patient symptoms, risk level and needs to match them with the most clinically appropriate services, either at Brook Lane or in the community.
  • Maintains documentation of services provided in compliance with center policies.
  • Disseminates information to appropriate persons/departments and answers feedback to referents in a timely manner.
  • Maintains level of generalized knowledge necessary to professionally answer questions regarding Brook Lane Health Services’ resources routinely asked by clients as well as the general public.
  • Maintains knowledge of available community resources to connect patient’s with needed services and supports that are not available at Brook Lane.
  • Exemplifies customer service. Maintains a helpful/positive working relationship with all customers (i.e.: patients, coworkers, other departments, outside agencies, etc…). Maintains an appropriate level of involvement with all customers


QUALIFICATIONS:

  • Completion of a bachelor’s degree in social work or counseling from an accredited university.
  • Licensed at the bachelor’s level in Maryland LBSW preferred but not required
  • Training or experience in working with specialized populations.
  • Ability to relate well to a variety of people and situations.
  • Ability to relate therapeutically to people in crisis.


EOE