Patient Intake Specialist
2 weeks ago
Position: Intake Coordinator - Non-Licensed
Schedule: Full-time, Monday to Friday, 8:00 AM - 4:30 PM
The Intake Coordinator plays a vital role within the admissions team at Brook Lane Inc, responsible for processing patients into our system. This position is essential for conducting initial and emergency assessments to evaluate and prioritize patient needs, ensuring a smooth entry into Brook Lane programs and facilitating referrals to community partners.
PRIMARY DUTIES:
- Conducts comprehensive intake assessments with patients, guardians, and relevant contacts to identify issues and symptoms prompting the need for treatment.
- Effectively evaluates patient symptoms, risk levels, and requirements to align them with the most suitable clinical services, whether at Brook Lane or within the community.
- Maintains accurate documentation of services rendered in accordance with organizational policies.
- Communicates pertinent information to the appropriate departments and provides timely feedback to referral sources.
- Possesses a broad understanding of Brook Lane Health Services' resources to address common inquiries from clients and the public.
- Stays informed about available community resources to assist patients in accessing necessary services and support not provided by Brook Lane.
- Demonstrates exceptional customer service, fostering positive relationships with all stakeholders, including patients, colleagues, and external agencies.
REQUIREMENTS:
- A bachelor's degree in social work or counseling from an accredited institution.
- Preferred: Licensed at the bachelor's level in Maryland (LBSW), though not mandatory.
- Experience or training in working with specialized populations.
- Strong interpersonal skills to engage effectively with diverse individuals and situations.
- Ability to provide therapeutic support to individuals in crisis.
Brook Lane Inc is an Equal Opportunity Employer.
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