Resident Services Coordinator

4 weeks ago

West Hartford, United States Barkan Management Company Full time
Job DescriptionJob Description

Join our growing team

If you are looking for a rewarding role with opportunities for growth at a company that values integrity, innovation, and teamwork, look no further Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington D.C.

Founded in 1964, we have over 50 years of experience in real estate, specializing in community association and multi-family management, encompassing market rate and affordable housing. Our team of over 800 talented professionals shares a commitment to delivering unparalleled service, maintaining the highest quality standards, and exceeding client expectations. Join us as we continue to redefine the standards of excellence in property management

Who we need:

We are looking for a qualified, motivated, and experienced Resident Services Associate for a residential community located in [West Hartford, CT]. [Full-Time Hours, Monday - Friday].

The Resident Services Coordinator (RSC) is responsible for assisting tenants to identify services and benefits that will enable tenants to maintain independence. The RSC works in conjunction with the Property Manager and always maintains a mutually respectful, collaborative relationship.

The objective of the RSC position is to work from an empowerment model toward the goal of self-actualization of the residents. The RSC must fulfill many roles to meet this goal including educator, community builder, advocate, investigator, liaison, and service facilitator.

What you’ll do:

  • Have knowledge of aging process and apply understanding to the development of programs and services to enhance successful aging in place for the resident community.
  • Use professional skills to access and respond to changing psychological, physical, and social needs of the resident population.
  • Utilize American Association of Service Coordinators (AASC) software as well as other industry specific software as needed.
  • Provide a receptive environment which encourages trusting relationships and the opportunity for resident confidentiality when appropriate.
  • Use clinical and organizational skills to balance increasing resident needs with available community resources.
  • Assist tenants to identify services and benefits needed to maintain independence and facilitate accessing those services.
  • Develop relationships and maintain linkages with community agencies to enhance responsiveness to resident needs as well as to be aware of developments in community services.
  • Link residents with existing services provided by social service agencies to access entitlement services and funding resources.
  • Sponsor educational events which may include subjects relating to health care, agency support, life skills, referral sources, etc.
  • Coordinate resident services, as necessary.
  • Work with residents to develop new community-oriented activities and social programs.
  • Work with residents and families when transitioning to a nursing home is under consideration or becomes necessary.
  • Work with management staff to assist with problems identified through unit inspections, re-certification, or other encounters.
  • Assist management staff in the resolution of tenant disputes or when situations of unusual tenant behavior occur.
  • Provide monthly activity reports and annual reports to comply with Barkan Management Company, Inc., and HUD monitoring requirements.
  • Maintain strict confidentiality with residents, unless reason to believe resident is being abused or neglected or is at risk.
  • Maintain a file for all tenants accessing supportive services, including releases of information and progress notes.
  • Assist with any other such assigned duties per the request of the Property Manager.
  • Attend various trainings as required by Barkan Management Company, Inc., and HUD.


What we’re looking for:

The qualifications for the Resident Services Coordinator are as follows:

  • A Bachelor of Social Work or degree in Psychology or Counseling is preferred.
  • At least two years’ experience in social service delivery with an elderly and/or disabled population.
  • Demonstrated working knowledge of supportive services and various resources that will be required to perform the duties of an RSC successfully.
  • Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents you will be serving.
  • Prior experience preferred in an upscale residence or hotel environment.
  • Excellent communication skills
  • Positive attitude with a desire to provide the highest level of service to residents and guests.
  • Willingness to work as part of a close team to achieve and exceed goals
  • Ability to work in a fast-paced environment with attention to detail


What we can do for you

Barkan offers a competitive compensation and benefits package to full-time employees that includes:

  • Medical/Dental/Vision
  • Flexible Spending Accounts
  • Life Insurance
  • Short and Long-Term Disability
  • Paid Time Off
  • 401(k) Match
  • Group Legal/Critical Illness/Hospitalization/Accident/Pet Insurance
  • Employee Assistance Program

The Barkan Companies is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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