Patient Coordinator
3 months ago
Major Responsibilities/Activities:
· Welcome patients and visitors to the office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
· Schedule/confirm appointments ensuring patient satisfaction, provider time and most effective use of rooms.
· Verify insurance coverage.
· Endeavors to keep patients on schedule by reminding provider of service delays.
· Maintain front office area is neat and orderly.
· Assists patients with insurance and billing questions.
· Prepare financial treatment plans and present to patients.
· Complete daily checklist on time and accurately.
· Check out patients upon appointment completion. Schedule for future appointments and inquire about any overdue charges. Answer any questions patients have.
· Perform general office duties, such as document preparation, scanning, faxing, mailing, and filing.
· Prepare daily check deposit (if applicable).
· Assist with protocol documentation as needed.
· Help maintain inventory supplies; notify Practice Manager when running low.
· Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
· Navigate software without assistance.
· Must always represent the practice in a professional, pleasant, and cooperative manner.
· Maintain regular attendance and adhere to assigned work schedules and office policies.
· Must be flexible.
· Must excel in forward thinking in order to anticipate the needs of the patient and our dental team.
· May be required to travel between office locations. Must be insurable by the company’s insurance.
· Performs other related duties as necessary or assigned by management
Requirements:Minimum Requirements:
· Working knowledge of dental terminology and practices.
· Must be comfortable in a fast paced, quickly changing environment.
· Strong organization, interpersonal and communication skills are essential.
· Comfortable interacting with the general public.
· Occasional weekend or evening hours may be required.
· As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references.
Experience and Education:
· High School Diploma or equivalent
· CPR Certification
· Minimum one to three (1-3) years of relevant experience, preferably in a dental office.
Physical Requirements:
· Ability to sit, stand and walk for extended periods of time.
· Ability to lift up to 25 pounds.
· Excellent speaking and listening skills, requiring the perception of speech.
· Must have high finger dexterity to perform duties involving work on the computer.
Equipment Used:
· General office equipment (e.g. computer).
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