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Market Associate

4 months ago

Tulsa, United States Justin Thompson Restaurant Group Full time
Job DescriptionJob DescriptionIsla's Southern Kitchen, the newest JTR concept, opening soon

JTR Mission Statement:
Our mission is to serve to the delight of our guests, staff, and community. We serve and delight by consistently providing exceptional cuisine, extraordinary service, and exceeding the expectations of our patrons and supporters.


Summary of Position:
Market employees must greet guests as they enter and must interact and engage with our guests with the express goal of selling food while providing exceptional service. Market employees must be able to take accurate and complete orders from guests in person and over the phone while handling multiple tasks simultaneously. Phone etiquette and general friendliness are required, as well as a genuine enjoyment of interacting with people.

Duties & Responsibilities:
  • Follow all JTR Group policies and procedures
  • Must be able to lift, push, pull, or carry heavy objects up to 40 pounds
  • Must be able to stand for several hours and walk for long periods of time
  • Must be able to bend, stretch, twist, or reach for objects on shelves at various heights
  • Must be able to go up & down stairs
  • Knowledgeable in Isla's/Connor's products sold
  • Must be able obtain Tulsa County Food Handlers Permit & Oklahoma Able Liquor license
  • Must be friendly, personable, informative, professional, and alert to guests needs
  • Responsible for ensuring market items are prepped and stocked
  • Welcome patrons, assist patrons from entry to check out as needed and help ensure the quality of facilities, products, and service
  • Loading and unloading food items of different varieties
  • Work closely with production and prep in the market itself
  • Dealing directly with customers daily and providing superior customer service
  • Report all equipment problems and maintenance issues to Manager pm Duty
  • Complete all side work tasks prescribed by Manager on Duty
Qualifications:
  • Be 18 years of age or older
  • Be able to communicate respectfully and honestly with others, including all staff
  • Have knowledge of service, food, and beverage with at least 1 year of experience in front of house operations (or 1 year of customer service experience)
  • Be able to do basic math calculations
  • Have the ability to work in a standing position for long periods of time, up to 5 hours
Personality Considerations:
  • Focus on service, quality, and hospitality
  • Great guest and employee relations
  • Demonstrated creativity and forward thinking
  • Self-motivated
  • Confident
  • Team-oriented
  • Ambition to grow within the company
  • Desire for continued education and growth
  • Kind
  • Honest
  • Trustworthy
  • Respectful
Final Considerations:
We are looking for Market employees who embrace our belief that we strive to meet and exceed the expectations of our mission daily. We are committed to providing the best possible service, food, and beverages for our guests to their absolute delight. In addition, it is our responsibility to provide a safe and profitable work environment for our employees to excel and prosper. We are looking for someone who truly cares about people, their happiness and success, the well-being of others around them and the community.