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Senior Salesforce Administrator
4 weeks ago
Summit K-12 is a fast-growing educational publisher of online curriculum for PreK-12 with distribution throughout the US. We are searching for a Senior Salesforce Administrator to help support our growing team.
The Senior Salesforce Administrator will be the primary administrator and product owner for Salesforce and will report directly to the CFO. The role will be to lead and oversee all development and maintenance projects with assistance from the Business Operations team and external contractors.
KEY RESPONSIBILITIES
- Product ownership for the Sales Cloud and Service Cloud platforms
- Cross-functional collaboration with internal stakeholders to create a platform roadmap, define priorities, and execute roadmap milestones
- Requirements gathering, technical translation, solution design, and feature development based on current and ongoing business needs
- Sandbox environment management and feature release management
- Communication of platform changes to end users and stakeholders, including release notes and technical documentation
- Collaborate with Business Operations team, IT, and other stakeholders to manage integrated applications and installed packages
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- User and license management including new user setup/deactivation, roles, profiles, permissions, groups, and sharing rules
- Configuration changes, including (but not limited to): Dashboards, Workflow, assignment rules, approval processes, custom objects and fields, page layouts, apps, actions, and custom settings
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, Feature readiness and deprecations, and Optimizer
- Management of user support and bug tickets; including triage, prioritization, timeline management, troubleshooting, and solution design
- 5+ years of Salesforce administration or solutions architecture experience, including 3+ years in senior product ownership.
- Strong experience with Salesforce integrations (e.g., HubSpot, Zendesk, Slack) and ERP software like NetSuite.
- Salesforce Administrator certification preferred; a degree in business, economics, computer science, or related fields is a plus.
- Proficiency in SQL, SOQL, HTML, JavaScript, Excel, and API integrations is highly desired.
- Configuration changes, including (but not limited to): Dashboards, Workflow, assignment rules, approval processes, custom objects and fields, page layouts, apps, actions, and custom settings
- Excellent communication, interpersonal skills, and ability to work independently in a dynamic environment.
- Proven success in managing Salesforce platforms in lean and growing organizations.
The ideal candidate will excel in Salesforce system administration, product/project management, and stakeholder collaboration, thriving in a startup environment with evolving business needs.
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