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Lead Product Manager

3 months ago

Springfield, United States H&R Block Full time
Job Description

Job Description:

As a Lead Product Manager on our emerging technology team, you will have the opportunity to bring new products in the genAI/ML space to life, in test and at scale, for end-users.  Your role will involve a blend of strategic thinking, technical acumen, and cross-functional collaboration to build and launch new, best-in-class customer experiences.  We offer a supportive and collaborative work environment with opportunities for career growth and professional development. 

Behavioral Traits: 

  • Ability to quickly understand, drive, and influence business process and technical design discussions with engineering, data science and product stakeholders 

  • Natural leader with strong communication skills and experience building new product vision and strategy 

  • Ability to thrive in a constantly evolving technology environment  

  • The candidate must be willing to learn new technologies and share learnings with peers continually 

  • Customer obsessed with ability to thread the needle on business outcomes 

What you will do... 

  • Lead a cross-functional effort to bring new customer-facing experiences to life  

  • Collaboration with data scientists and engineers to define technical requirements  

  • Creation of requirements, roadmap, and MVP launch criteria for new experiences leveraging emerging technologies 

  • Conduct user research, market analysis, and competitive benchmarking to validate hypotheses and inform product decisions 

  • Prioritization of features and enhancements, including, but not limited to, development of OKRs, OSTs, and leadership of discovery ceremonies 

About H&R Block...

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

What you'll bring to the team...

Education 

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. 

Work Experience 

  • 5+ years of professional experience in product management, preferably in AI/ML or related areas.  

  • Experience successfully launching new customer/user-facing experiences or capabilities, including test/pilot, iterations, and full-scale launch 

  • Experienced in data-driven product exploration and concurrently working on various use cases and business cases 

  • Experienced with machine learning concepts, natural language processing, and other AI techniques 

  • Proficient in data analysis, experimentation, testing, and interpreting results. 

  • Exceptional collaboration skills, working with cross-functional teams to identify data analysis approaches and questions 

  • Exceptional presentation skills, with the ability to effectively communicate complex concepts and technical details to executive leadership 

  • Exceptional ability to work autonomously within a given strategy and exercise independent judgment in methods and techniques 

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