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Chief Operating Officer

2 months ago

Woodbridge, United States AMS Franchise Solutions Full time

Job Title: Chief Operating Officer (COO)l

Company: Garnet Hotels (REMOTE)

Industry: Hospitality

Job Summary:

The Chief Operating Officer (COO) will play a critical role in the leadership team, responsible for overseeing the day-to-day operations of the Garnet. The COO will ensure operational excellence, drive efficiency, and enhance the guest experience across all company properties. This role requires a dynamic leader with a strong background in the hospitality industry, exceptional strategic thinking, and proven experience in managing complex operations.

Key Responsibilities:

Operational Leadership: Oversee daily operations of all hospitality properties, ensuring high standards of service, efficiency, and profitability.

Strategic Planning: Collaborate with the CEO and executive team to develop and implement operational strategies aligned with company goals.

Performance Management: Establish performance metrics and KPIs, regularly reviewing and optimizing processes to enhance operational effectiveness.

Guest Experience: Ensure exceptional guest experiences by maintaining high standards of service, addressing guest feedback, and implementing improvements.

Team Leadership: Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence and accountability.

Financial Oversight: Manage budgets, financial planning, and cost control measures to achieve financial targets and operational efficiencies.

Quality Control: Implement and monitor quality assurance programs, ensuring compliance with industry standards and regulations.

Innovation and Improvement: Drive continuous improvement initiatives, leveraging technology and innovative practices to enhance operations.

Stakeholder Management: Build and maintain strong relationships with key stakeholders, including guests, vendors, partners, and regulatory bodies.

Crisis Management: Develop and execute effective crisis management plans, ensuring business continuity and risk mitigation.

Qualifications:

Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA or equivalent advanced degree preferred.

Experience: Minimum of 10 years of senior leadership experience in the hospitality industry, with a proven track record of operational excellence.

Skills:

Strong strategic and analytical thinking

Excellent leadership and team management abilities

Outstanding communication and interpersonal skills

Proficiency in financial management and budgeting

Expertise in quality control and guest experience management

Ability to drive innovation and operational improvements

Personal Attributes:

Leadership: Inspiring leader with a vision for the future and the ability to drive change.

Problem-Solver: Strong problem-solving skills and the ability to make sound decisions under pressure.

Detail-Oriented: High attention to detail, ensuring operational precision and excellence.

Adaptability: Flexible and adaptable to changing market conditions and business needs.

Passion: Passionate about the hospitality industry and committed to delivering exceptional guest experiences.

Benefits:

Competitive salary and performance-based bonuses

Comprehensive health and wellness benefits

Opportunities for professional growth and development

Collaborative and inclusive work environment

Access to company properties and hospitality services