Member Services Representative, AACU Mortgage Processing

2 weeks ago

Fort Worth, United States Nesco Resource Full time

Job Purpose

Responsible for creating new mortgage loans and processing applications for purchase or refinance of real estate at American Airlines Credit Union.

Principal Duties and Responsibilities

Prepare pre-closing Loan Quality Initiative requirements, credit analysis and quality control of the loan information

Provide accurate closing and funding of our mortgage loans in all 50 states plus the Virgin Islands, using the Prime Alliance LFC system

Serve in a backup role for initial member contact via incoming phone calls and for taking applications through our Prime Alliance loan origination system

Represent the Mortgage Department in various Credit Union days, seminars and other special projects as directed by the management staff of the Mortgage Department

Meet deadlines and assists with production goals

Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications

High school diploma or GED

Preferred Qualifications

Previous banking or Credit Union experience

Previous mortgage lending experience

Previous knowledge of Client, NCUA and AAFCU Mortgage Lending Guidelines

Previous Residential Mortgage Closing and Funding experience

Previous working knowledge of PC Software including Desktop Underwriting, Prime Alliance, and Episys

Knowledge, Skills & Abilities

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team

Skilled in above average interpersonal and communication skills and professional telephone manners

Ability to effectively communicate with all levels both verbally and written

Ability to speak, read, and write Spanish is a plus

Ability to work well under deadlines and high volume pressure

Ability to work in a diverse work environment

Ability to quickly learn and adapt well to change

Ability to self-motivate with strong organization skills and capacity for attention to detail

Ability to maintain satisfactory performance and attendance

Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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