Member Services Rep

2 months ago

Fort Worth, United States ICSI. Full time
Job DescriptionJob Description

Job Title: Member Services Rep-AACU Mortgage Processing

Job Type: W2 Contract

Job Duration: 3-4 month

Job Location: Fort Worth, TX 100% on-site

Description:

Job Purpose
Responsible for creating new mortgage loans and processing applications for purchase or refinance of real estate at American Airlines Credit Union.

Principal Duties and Responsibilities

  • Prepare pre-closing Loan Quality Initiative requirements, credit analysis and quality control of the loan information
  • Provide accurate closing and funding of our mortgage loans in all 50 states plus the Virgin Islands, using the Prime Alliance LFC system
  • Serve in a backup role for initial member contact via incoming phone calls and for taking applications through our Prime Alliance loan origination system
  • Represent the Mortgage Department in various Credit Union days, seminars and other special projects as directed by the management staff of the Mortgage Department
  • Meet deadlines and assists with production goals
  • Perform other duties as assigned
  • The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications

  • High school diploma or GED


Preferred Qualifications

  • Previous banking or Credit Union experience
  • Previous mortgage lending experience
  • Previous knowledge of FNMA, NCUA and AAFCU Mortgage Lending Guidelines
  • Previous Residential Mortgage Closing and Funding experience
  • Previous working knowledge of PC Software including Desktop Underwriting, Prime Alliance, and Episys

Knowledge, Skills & Abilities

  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
  • Skilled in above average interpersonal and communication skills and professional telephone manners
  • Ability to effectively communicate with all levels both verbally and written
  • Ability to speak, read, and write Spanish is a plus
  • Ability to work well under deadlines and high volume pressure
  • Ability to work in a diverse work environment
  • Ability to quickly learn and adapt well to change
  • Ability to self-motivate with strong organization skills and capacity for attention to detail
  • Ability to maintain satisfactory performance and attendance
  • Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

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