Member Services Rep
3 months ago
Job Type: W2 Contract
Job Duration: 3-4 month
Job Location: Fort Worth, TX 100% on-site
Description:
Job Purpose
Responsible for creating new mortgage loans and processing applications for purchase or refinance of real estate at American Airlines Credit Union.
Principal Duties and Responsibilities
- Prepare pre-closing Loan Quality Initiative requirements, credit analysis and quality control of the loan information
- Provide accurate closing and funding of our mortgage loans in all 50 states plus the Virgin Islands, using the Prime Alliance LFC system
- Serve in a backup role for initial member contact via incoming phone calls and for taking applications through our Prime Alliance loan origination system
- Represent the Mortgage Department in various Credit Union days, seminars and other special projects as directed by the management staff of the Mortgage Department
- Meet deadlines and assists with production goals
- Perform other duties as assigned
- The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
- High school diploma or GED
- Previous banking or Credit Union experience
- Previous mortgage lending experience
- Previous knowledge of FNMA, NCUA and AAFCU Mortgage Lending Guidelines
- Previous Residential Mortgage Closing and Funding experience
- Previous working knowledge of PC Software including Desktop Underwriting, Prime Alliance, and Episys
- Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
- Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
- Skilled in above average interpersonal and communication skills and professional telephone manners
- Ability to effectively communicate with all levels both verbally and written
- Ability to speak, read, and write Spanish is a plus
- Ability to work well under deadlines and high volume pressure
- Ability to work in a diverse work environment
- Ability to quickly learn and adapt well to change
- Ability to self-motivate with strong organization skills and capacity for attention to detail
- Ability to maintain satisfactory performance and attendance
- Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
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