Channel Manager/Senior Channel Manager

COMPANY OVERVIEW

As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge. Come join us as we lead energy, together.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays and sick days and much more.

PLEASE NOTE: This role can be filled at either the Channel Manager or Senior Channel Manager level. Please see below for compensation details. 

TRAVEL: This role requires travel up to 50%

Channel Manager expected salary range of $95,400 to $106,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Senior Channel Manager expected salary range of $111,600 to $124,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k). 

Channel Manager PRIMARY PURPOSE OF POSITION

The Channel Manager will report to the Manager. They will be responsible for the development and execution of sales campaigns, resource planning, and partner relationships that optimize sales effectiveness and profitability for the sales channel. The individual will cultivate strategic partnerships with our sales vendors and agents to develop a best-in-class sales experience for customers while maximizing product relationships and achieving our acquisition and renewal sales goals.  In addition to managing the day-to-day sales activity with our vendor partners, the Channel Manager will also be responsible for coordinating cross functional support internally with operations, marketing, pricing, legal, regulatory, etc. They will leverage campaign metrics, reporting, as well as feedback from partners, agents, and customers to gain insights and enable data-driven decisions for continuous improvement and innovation related to product positioning, product development, marketing activity, etc.  

Senior Channel Manager PRIMARY PURPOSE OF POSITION

The Senior Channel Manager will report to the Senior Manager. They will be responsible for the development and execution of sales campaigns, resource planning, and partner relationships that optimize sales effectiveness and profitability for the sales channel. The individual will cultivate strategic partnerships with our sales vendors and agents to develop a best-in-class sales experience for customers while maximizing product relationships and achieving our acquisition and renewal sales goals.  In addition to managing the day-to-day sales activity with our vendor partners, the Channel Manager will also be responsible for coordinating cross functional support internally with operations, marketing, pricing, legal, regulatory, etc. They will leverage campaign metrics, reporting, as well as feedback from partners, agents, and customers to gain insights and enable data-driven decisions for continuous improvement and innovation related to product positioning, product development, marketing activity, etc.  

Channel Manager PRIMARY DUTIES AND ACCOUNTABILITIES

• Call monitoring and sales script preparation as well as coaching of sales vendors and agents
• Develop, implement and refine sales playbook that provides clear direction on product positioning and value proposition for optimizing sales conversion rates and maximizing product relationships with our customers through upsell and cross sell efforts.
• Deliver high quality enrollments and best in class customer experience.  Develop, track and evaluate quality and compliance measures implementing and improving upon best practices to ensure vendor partners align with our values, ethics and compliance culture
• Manage and prepare all relevant channel analytics including but not limited to, CTA, cost per kWh, variable and fixed expense related to the channel
• Provide general support to the Channel Managers for both Residential and Commercial Telesales including but not limited to:
  &bull Coordinate customer issue resolution with the customer care, the customer directly and any other functional group
  &bull Trouble shooting and reporting system issues
  &bull Investigate Negative Margin deals for Commercial
  &bull Facilitate Transfer Requests
  &bull Attend Partner Office Hours
  &bull Review Partner Status report and escalate as necessary

Senior Channel Manager PRIMARY DUTIES AND ACCOUNTABILITIES

• Assist in the management, development and implementation of strategic sales plans and budgets with current Sales Vendors.
• Develop, implement, and refine sales playbook that provides clear direction on product positioning and value proposition for optimizing sales conversion rates and maximizing product relationships with our customers through upsell and cross sell efforts.
• Monitoring and coaching of sales vendors and agents on execution against Sales Playbook.
• Deliver high quality enrollments and best in class customer experience.  Develop, track and evaluate quality and compliance measures implementing and improving upon best practices to ensure vendor partners align with our values, ethics and compliance culture.
• Provide tactical sales support relative to lead lists, price matrices, price plans and sales scripts and trainings.
• Partner with cross-functional stakeholders including IT, Pricing, Legal, Regulatory, Operations, Marketing, etc. to effectively execute sales campaigns that achieve our sales and profitability goals 
• Manage and prepare all relevant channel analytics including but not limited to, CTA, cost per kWh, variable and fixed expense related to the channel.
• Ensure that all commission and fixed fee charge are paid according to the terms of the respective Vendor Purchase Orders.
• Work with the lead list providers to ensure that all Vendors have leads to maximize our acquisition and renewal conversion and sales targets

Channel Manager MINIMUM QUALIFICATIONS

• At least 5 years experience in energy (electricity and/or natural gas) markets with emphasis in sales or sales support. 
• Self starter with a sense of urgency & proactive attitude.
• Ability to formulate and execute sales strategies.
• Excellent organizational and project management skills. Ability to prioritize and manage multiple initiatives at once.
• Outstanding communication skills and adept at speaking to customers and channel partners. 
• The position requires a self-motivated individual willing to take on a broad range of responsibilities and make decisions in a manner consistent with Constellation Energy values. 
• Proficient in Microsoft suite of products (word, outlook, excel, power point) with an emphasis on Excel

Senior Channel Manager MINIMUM QUALIFICATIONS

• At least 7 years experience in energy (electricity and/or natural gas) markets with emphasis in sales or sales support. 
• Self starter with a sense of urgency & proactive attitude.
• Ability to formulate and execute sales strategies.
• Excellent organizational and project management skills. Ability to prioritize and manage multiple initiatives at once.
• Outstanding communication skills and adept at speaking to customers and channel partners. 
• The position requires a self-motivated individual willing to take on a broad range of responsibilities and make decisions in a manner consistent with Constellation Energy values. 
• Proficient in Microsoft suite of products (word, outlook, excel, power point) with an emphasis on Exce

Channel Manager Preferred QUALIFICATIONS

• Bachelor's degree or higher degree
• Experience with both electricity and natural gas
• Experience with SalesForce, Genesis, REPs, and QuoteWizard

Senior Channel Manager Preferred QUALIFICATIONS

• Bachelor's degree or higher degree
• Experience with both electricity and natural gas
• Experience with SalesForce, Genesis, REPs, and QuoteWizard