Prince Waikiki: Guest Service Ambassador

6 hours ago

Honolulu HI United States Prince Waikiki Full time

Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America Req #2844

Friday, October 11, 2024

Aloha and Welcome Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals.

We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more.

At Prince Waikiki, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees.

Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners.

By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Band 1H

Primary Responsibilities: As an integral part of the team, you will be responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to being the guest’s liaison with both hotel and non-hotel services. Provide prompt and courteous service, assist in registration and departure service, and maintain daily department operations.

  • Greet and acknowledge internal and external guests using the 10/5 rule.
  • Maintain cleanliness and organize work areas at all times.
  • Provide friendly, courteous, and professional service at every interaction.
  • Communicate effectively, prioritize, and multitask with various guests.
  • Be highly organized and detail-oriented.
  • Register guests with emphasis on fulfilling requests, following special handling instructions, and adhering to credit policies and procedures.
  • Assign rooms and accommodate special requests whenever possible.
  • Knowledge of room locations, types of inventory, room rates, and availability.
  • Use suggestive selling techniques to upsell rooms and services.
  • Work well and closely with internal departments to ensure guest requests and services are followed through.
  • Handle guest problems and complaints in a timely manner with a Win-Win resolution.
  • Be able to work various shifts including the overnight 10 PM – 6 AM.
  • Handle emergency procedures and situations while remaining calm and professional.
  • Perform tasks and projects as delegated by management.
  • Process a working knowledge of the Reservations Department, take same-day reservations and future reservations when necessary. Know cancellation procedures and policies.
  • Coordinate room status updates with the Housekeeping Department regarding check-outs, late check-outs, early check-ins, and any room-related discrepancies.
  • Use 10-key by touch, be able to use a computer, and type 35 words per minute.
  • Bend, stoop, and lift 30 pounds or more as required.
  • Cross-train in other areas of the hotel as needed to understand hotel operations.
  • Know all safety and emergency procedures. Be aware of accident prevention policies - See something, say something.

Other Duties:

  • Generate reports as required.
  • Roll Oshibori towels.
  • Sweep and vacuum.

Working Conditions:

  • Air-conditioned office environment.
  • Ability to stand for up to 8 hours or more during work shifts.

Work Hours:

Equipment Use:

  • Ability to utilize the following: Opera, Saflok, Microsoft Office, Outlook, and other systems used in the Front Office areas.
  • Typing 35 WPM.

Mental and Physical Demands:

  • Handle irate guests while remaining calm and friendly.
  • Work under pressure, manage stressful situations, and multitask.
  • Endure various physical movements throughout the work areas.

Communication Demands:

  • Verbally communicate in person and over the phone.
  • Follow verbal or written instructions.
  • Proficient in English (oral and written) to effectively perform job functions.
  • Perform general cashiering procedures.
  • Multitask and remain organized.
  • Minimum 2 years or more hotel experience.

Education:

  • High school graduate or equivalent.

We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.

#J-18808-Ljbffr

  • Prince Waikiki: Guest Service Ambassador

    1 month ago

    Honolulu, United States Prince Waikiki Full time

    Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America Req #2844 Friday, October 11, 2024 Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive....

  • Prince Waikiki: Night Audit Ambassador

    2 weeks ago

    Honolulu, United States Prince Waikiki Full time

    Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America Req #2907 Tuesday, November 19, 2024 Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive....

  • Front Office Ambassador

    7 days ago

    Honolulu, Hawaii, United States Prince Waikiki Full time

    Company OverviewPrince Waikiki is a dynamic hospitality company dedicated to delivering exceptional guest experiences. We strive to create a welcoming atmosphere, fostering meaningful relationships with our guests, and exceeding their expectations.Salary & BenefitsWe offer a competitive salary of $40,000 - $60,000 per annum, reflecting the value we place on...

  • Prince Waikiki: Night Audit Ambassador

    7 months ago

    Honolulu, United States Prince Waikiki Hotel Full time

    As an integral part of a team, Night Audit Ambassador checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, restau Night, Audit, Ambassador, Guest Service, Golf Course, Retail

  • Prince Waikiki: Night Audit Ambassador

    6 days ago

    Honolulu, United States Mauna Kea Beach Hotel Full time

    Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we...

  • Prince Resorts Hawaii: PW Accounting Clerk

    1 day ago

    Honolulu, HI, United States Prince Waikiki Full time

    Prince Resorts Hawaii: PW Accounting Clerk (Full Time) Prince Resorts Hawaii, 100 Holomoana Street, Honolulu, Hawaii, United States of America Req #2849 Friday, October 18, 2024 Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Resorts Hawaii. We invite you to our dynamic team of hospitality professionals.We are...

  • Prince Resorts Hawaii: PW Staff Accountant

    8 hours ago

    Honolulu, HI, United States Prince Resorts Hawaii Inc. Full time

    Prince Resorts Hawaii: PW Staff Accountant (Salary) Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America Req #2913 Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals.We are confident that our salary and benefits...

  • Ambassador of Luxury Service

    1 day ago

    Honolulu, Hawaii, United States Alohilani Resort Waikiki Beach Full time

    Ambitious Individuals Wanted for Ambassador RoleThe Alohilani Resort Waikiki Beach seeks skilled and motivated individuals to fill the position of Outlet Ambassador. This role presents an exceptional opportunity to provide exceptional customer service and contribute to the success of our esteemed resort.About UsThe Alohilani Resort Waikiki Beach is a premier...

  • Ambassador of Exceptional Guest Experience

    3 days ago

    Honolulu, Hawaii, United States Alohilani Resort Waikiki Beach Full time

    About Alohilani Resort Waikiki BeachWe are a premier hospitality management company, renowned for our innovative approach to the industry. With a portfolio of global properties valued at over $10 billion and generating over $2 billion in annual revenues, we provide expert guidance through every stage of the hospitality property cycle.Job DescriptionThe...

  • Outlet Ambassador

    1 week ago

    Honolulu, United States Alohilani Resort Waikiki Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets...

  • Guest Experience Coordinator

    6 days ago

    Honolulu, Hawaii, United States Prince Waikiki Full time

    Job DescriptionWe are seeking a highly skilled Front Office Ambassador to join our team. As an integral part of our front office operations, you will be responsible for providing exceptional guest service, registering guests, and maintaining daily department operations.Provide prompt and courteous service to internal and external guestsMaintain cleanliness...

  • Waikiki Health is seeking a full-time Maintenance Specialist.

    1 day ago

    Honolulu, HI, United States Waikiki Health Full time

    Waikiki Health is seeking a full-time Maintenance Specialist.Pay range for this role is $18 to $23 per hour.Schedule: Monday-Friday, 8:00am to 4:30pm. The Maintenance Specialist performs needed repairs and improvements at Keauhou Shelter. Ability to work under minimal supervision is required. Qualifications and abilities Must have a valid driver license....

  • Outlet Ambassador

    3 months ago

    Honolulu, United States Alohilani Resort Waikiki Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets...

  • Asia Guest Service Agent

    3 months ago

    Honolulu, United States 'Alohilani Resort Waikiki Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Complex Staff Accountant

    1 day ago

    Honolulu, HI, United States Romer Waikiki at the Ambassador Full time

    Compensation Type YearlyHighgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Housekeeping Ambassador

    7 days ago

    Honolulu, Hawaii, United States 'Alohilani Resort Waikiki Beach Full time

    Job OverviewAs a Housekeeping Ambassador at the Alohilani Resort Waikiki Beach, you play a vital role in ensuring our guests have an exceptional stay. We are seeking a skilled and detail-oriented individual to join our team as a Room Attendant.About the RoleThe ideal candidate will be responsible for maintaining clean and attractive guestrooms while...

  • Outlet Ambassador

    2 weeks ago

    Honolulu, Hawaii, 96815, Honolulu, HI, United States Alohilani Resort Waikiki Beach Part time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets...

  • Guest Service Agent

    5 months ago

    Honolulu, United States 'Alohilani Resort Waikiki Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Regional Director of Finance | Waikiki Hotels

    1 day ago

    Honolulu, HI, United States PM Hotel Group Full time

    Regional Director of Finance | Waikiki Hotels Job Category : Accounting & Finance Requisition Number : AREAD015307 Posted : December 1, 2024 Employment Type : Full-Time Location : On-site Description PM Hotel Group is excited to announce an incredible opportunity to join our team as the Area Director of Finance for our newest hotels in Hawaii. This role...

  • Resort Ambassador

    7 days ago

    Honolulu, Hawaii, United States 'Alohilani Resort Waikiki Beach Full time

    Job Title: Resort AmbassadorThe Bellperson Captain plays a key role in ensuring guests have an exceptional experience at Alohilani Resort Waikiki Beach.About the RoleThis position involves assisting guests with luggage upon arrival and departure, providing attentive and courteous service during their stay.Key ResponsibilitiesLoading and unloading luggage...