Prince Waikiki: Night Audit Ambassador

5 days ago

Honolulu, United States Prince Waikiki Full time

Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America Req #2907 Tuesday, November 19, 2024 Aloha and Welcome Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more. At Prince Waikiki, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us. Band 1H Primary Responsibilities: Check front office accounting records for accuracy and summarize daily hotel financial records. Track room revenue, occupancy percentages, and other hotel operating statistics. Prepare a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Post room charges and room taxes to guest accounts, including guest transactions not posted during the day by the front office cashier. Post the appropriate daily charges to guest accounts including late night room service and golf course revenue. Process guest charges voucher, credit card and transfer charges and deposits to master accounts. Audit all charges assigned to the appropriate departments. Verify that all transactions performed by Guest Services are supported by documentary evidence and appropriate signatures. Verify all charges posted from the POS to guest folios and ensure accuracy. Verify room rates are correct and post to guest accounts. Monitor the current status of coupon, discount, and other promotional programs. Able to perform Guest Service Ambassador tasks. Prepare end of day procedure by following the End of Day / Night Audit Checklist. Must have complete knowledge of emergency procedures. Balance the day’s charges and make corrections as necessary. Run end of day process in Opera. Understand principles of auditing, balancing, and closing out accounts. Know how to operate Opera and other front office equipment. Respond to guest needs, complaints, and services. Update manager when necessary. Ability to communicate effectively, prioritize, and coordinate multiple tasks with various departments and guests. Ensure familiarity with all hotel services/features to respond to guest inquiries accurately. Must be highly organized and detail-oriented. Ability to maintain positive guest relations at all times. Perform all other duties as may be required or assigned. Other Duties: Perform general cashiering procedures. Generate reports as required. Follow all company policies and procedures. Working Conditions: Air-conditioned office environment. Ability to stand and walk for up to 8 hours throughout work shift. Work Hours: Schedule will be based on operational needs. Equipment Use: Ability to masterfully utilize the following systems: Opera, Saflok, Microsoft Office, Outlook, Micros POS, and other systems utilized in Front Office area. Accurate typing skills of 40 words per minute. Mental and Physical Demands: Ability to handle irate guests and remain calm and friendly. Ability to work under pressure, manage stressful situations, and multi-task. Ability to endure various physical movements throughout the work areas. Communication Demands: Ability to verbally communicate in person and over the phone. Ability to follow verbal or written instructions. Proficiency in English (oral and written) to effectively perform job functions. Minimum 3 years hotel experience (preferred 3 years Front Office). Education: High school graduate or equivalent. Must speak, read, write, and understand the primary language (English) used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel. We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form. #J-18808-Ljbffr

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