Guest Service Agent

2 months ago

Honolulu, United States 'Alohilani Resort Waikiki Beach Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

The all-new, vibrant Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, its an oasis of tranquility in the heart of Waikiki.

Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, its where Hawaii vacations turn moments into memories.

Our resort is proudly named in honor of Queen Liliuokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Kealohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. Alohilani Resort Waikiki Beach.

Overview:

The Guest Service Agent (On-Call) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Salary Range ($26.43/hr)

  • Guest Services Agent

    5 months ago

    Honolulu, United States Highgate Hotels Full time

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all Guest Service, Agent, Guest, Hotel, Operations

  • Guest Services Agent

    3 days ago

    Honolulu, United States Marriott Vacations Worldwide Full time

    Hourly Rate:$32.22Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events...

  • Guest Service Agent

    3 weeks ago

    Honolulu, Hawaii, United States realjobshawaii Full time

    The Guest Service Agent is the "front line" ambassador of the hotel and is responsible for delivering the highest level of professionalism and attention to detail in all of their interactions with the guest at the front desk. This position accurately records guest information, properly handles and/or remedies guest complaints, responds to guest inquiries...

  • Guest Service Agent

    3 months ago

    Honolulu, United States Marriott Hotels & Resorts Full time

    Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Guest Service, Agent, Service, Guest, Retail, Hotel

  • Asia Guest Service Agent

    2 weeks ago

    Honolulu, United States Highgate Hotels Full time

    The Asia Guest Service Agent (Full-Time) is primarily responsible to assist Japanese-speaking guests, but will also be responsible for providing attentive, courteous and efficient service to all guests throughout their stay, while maximizing room rev Guest Service, Guest, Agent, Service, Hotel, Operations, Retail

  • Guest Service Agent

    2 weeks ago

    Honolulu, United States Highgate Hotels Full time

    The Guest Service Agent (On-Call) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and w Guest Service, Agent, Service, Guest, Hotel, Operations, Retail

  • Guest Service Agent

    4 days ago

    Honolulu, United States Lotus Honolulu at Diamond Head Full time

    Lotus Honolulu at Diamond Head Lotus Honolulu at Diamond Head Honolulu, HI Honolulu, HI Part-time Full-time Part-time Full-time $24.25 an hour $24.25 an hour 8 days ago 8 days ago 8 days ago Job Overview We are seeking a Guest Service Agent to join our team.The ideal candidate will be responsible for providing exceptional customer service to all guests,...

  • Guest Service Agent

    3 months ago

    Honolulu, United States Highgate Hotels Full time

    The Guest Service Agent (Full-Time) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and Guest Service, Agent, Service, Guest, Hotel, Operations, Retail

  • Guest Service Agent

    3 weeks ago

    Honolulu, United States realjobshawaii Full time

    The Guest Service Agent is the “front line” ambassador of the hotel and is responsible for delivering the highest level of professionalism and attention to detail in all of their interactions with the guest at the front desk. This position accurately records guest information, properly handles and/or remedies guest complaints, responds to guest inquiries...

  • Front Office Reception

    4 weeks ago

    Honolulu, United States Halepuna Full time

    Front Office Reception - Guest Service Agent (On-Call) Halekulani, 2199 Kalia Road, Honolulu, Hawaii, United States of America Req #729 Saturday, August 10, 2024 LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable...

  • Guest Service Agent Shift Leader

    3 months ago

    Honolulu, United States East-West Center Full time

    Job DescriptionJob DescriptionSalary: $21.53/hourAre you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you!  Our team is currently seeking a detail-oriented and reliable Guest Service Agent Shift Leader to join our team. As...

  • Guest Services Agent/Shift Leader

    3 months ago

    Honolulu, United States East-West Center Full time

    **Guest Services Agent/Shift Leader** Housing Honolulu, Hawaii Minimum Experience **Mid-level** The East West Center (EWC) is accepting applications for a two-year, limited appointment for Guest Services Agent/Shift Leader in the Housing Department. This position is responsible for providing guest services and monitoring cleaning and maintenance services for...

  • Guest Services Agent

    3 months ago

    Honolulu, United States Hilton Garden Inn Waikiki Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Agent

    1 month ago

    Honolulu, Hawaii, United States Sightline Hospitality Full time

    3.5 Honolulu, HI Honolulu, HI Full-time Full-time $28.00 - $28.48 an hour $28.00 - $28.48 an hour Holiday Inn Express Waikiki Beach is seeking a Guest Service Agent to join our team Our ideal candidate for this position is thorough, flexible, and dedicated to exceptional guest service.The Holiday Inn Express Waikiki is located at the gateway of Waikiki in...

  • Asia Guest Service Agent

    3 weeks ago

    Honolulu, United States Highgate Full time

    Overview The Asia Guest Service Agent (Full-Time) is primarily responsible to assist Japanese-speaking guests, but will also be responsible for providing attentive, courteous and efficient service to all guests throughout their stay, while maximizing room revenue and occupancy. Responsibilities Maintain a warm and friendly demeanor at all...

  • Airport Guest Service Agent Honolulu

    3 months ago

    Honolulu, United States Hawaiian Airlines Full time

    Title Airport Guest Service Agent Honolulu Description **Aloha and thank you for your interest in the Airport Guest Service Agent position with Hawaiian Airlines in Honolulu!** At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ohana and...

  • Guest Service Agent

    2 months ago

    Honolulu, United States The Kahala Hotel and Resort Full time

    Description Pay Range: ( $24.87- $31.09/ Hourly Compensation) To greet, register and service guests with sincere hospitality and effective communication skills. Offers welcome and escort guests to their rooms. Maintains a thorough knowledge of hotel credit policies and procedures; maintains a cash bank; records and accounts for guests payments; prepares a...

  • Guest Service Agent/Front Desk

    4 days ago

    Honolulu, United States Hotel Renew Full time

    Hotel Renew Hotel Renew Honolulu, HI Honolulu, HI Full-time Full-time $22 - $23 an hour $22 - $23 an hour 9 days ago 9 days ago 9 days ago Overview We are seeking a Guest Service Agent to join our team at a prestigious hotel.The ideal candidate will have a passion for hospitality and providing exceptional customer service to our guests. Responsibilities -...

  • Guest Service Agent

    1 week ago

    Honolulu, United States 'Alohilani Resort Waikiki Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Hotline Agent

    4 weeks ago

    Honolulu, Hawaii, United States Hilton Hawaiian Village Waikiki Beach Resort Full time

    The Hilton Hawaiian Village, located on 22 acres along Waikiki's widest stretch of beach is where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, you will find our Aloha Spirit throughout...