Prince Waikiki: Guest Service Ambassador

4 weeks ago

Honolulu, United States Prince Waikiki Full time

Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America Req #2844 Friday, October 11, 2024 Aloha and Welcome Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more. At Prince Waikiki, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us. Band 1H Primary Responsibilities: As an integral part of the team, you will be responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to being the guest’s liaison with both hotel and non-hotel services. Provide prompt and courteous service, assist in registration and departure service, and maintain daily department operations. Greet and acknowledge internal and external guests using the 10/5 rule. Maintain cleanliness and organize work areas at all times. Provide friendly, courteous, and professional service at every interaction. Communicate effectively, prioritize, and multitask with various guests. Be highly organized and detail-oriented. Register guests with emphasis on fulfilling requests, following special handling instructions, and adhering to credit policies and procedures. Assign rooms and accommodate special requests whenever possible. Knowledge of room locations, types of inventory, room rates, and availability. Use suggestive selling techniques to upsell rooms and services. Work well and closely with internal departments to ensure guest requests and services are followed through. Handle guest problems and complaints in a timely manner with a Win-Win resolution. Be able to work various shifts including the overnight 10 PM – 6 AM. Handle emergency procedures and situations while remaining calm and professional. Perform tasks and projects as delegated by management. Process a working knowledge of the Reservations Department, take same-day reservations and future reservations when necessary. Know cancellation procedures and policies. Coordinate room status updates with the Housekeeping Department regarding check-outs, late check-outs, early check-ins, and any room-related discrepancies. Use 10-key by touch, be able to use a computer, and type 35 words per minute. Bend, stoop, and lift 30 pounds or more as required. Cross-train in other areas of the hotel as needed to understand hotel operations. Know all safety and emergency procedures. Be aware of accident prevention policies - See something, say something. Other Duties: Generate reports as required. Roll Oshibori towels. Sweep and vacuum. Working Conditions: Air-conditioned office environment. Ability to stand for up to 8 hours or more during work shifts. Work Hours: Equipment Use: Ability to utilize the following: Opera, Saflok, Microsoft Office, Outlook, and other systems used in the Front Office areas. Typing 35 WPM. Mental and Physical Demands: Handle irate guests while remaining calm and friendly. Work under pressure, manage stressful situations, and multitask. Endure various physical movements throughout the work areas. Communication Demands: Verbally communicate in person and over the phone. Follow verbal or written instructions. Proficient in English (oral and written) to effectively perform job functions. Perform general cashiering procedures. Multitask and remain organized. Minimum 2 years or more hotel experience. Education: High school graduate or equivalent. We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form. #J-18808-Ljbffr

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