Hybrid Sales Front Desk Specialist

2 days ago

Carmel CA United States Hyatt Vacation Ownership Full time

Our Hyatt Vacation Club at Highlands Inn property in Carmel, CA, is looking for a Hybrid Sales Front Desk Specialist to join our team

Pay: $23.50/hour

POSITION SUMMARY

  • Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information.
  • Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations.
  • Assign guests to proper Sales Executive and track and update reports regarding line rotation.
  • Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system.
  • Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items.
  • Responsible for the input and management of all direct tours and sales wave availability to include new tour bookings, reschedules and cancels.
  • Ensure all package and direct tour leads are reconciled in computer system.
  • Responsible for communicating updated tour availability to Sales Front Desk and Marketing Executives and/or Tour Brokers in the field.
  • Contact preview package customer via telephone.
  • Confirm arrival dates and to create clear expectations of preview package and site visit to include sales presentation time and location and accommodations.
  • Provide personal planning services including offers to arrange dining reservations, golf tee times, and activities.
  • Cross reference information and reservations in multiple computer systems to ensure customer needs are met.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
  • Perform other reasonable job duties as requested.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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