Front Desk Representative

6 days ago

Carmel, United States Ascent Hospitality Full time
Front Desk Agent Job Description

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Ascent Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
  • Process guest arrivals and departures, handling check-ins, check-outs, and room assignments with efficiency and accuracy.
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Manage guest room keys, ensuring secure access and minimizing lost or misplaced keys.
  • Process payments, handle cash, and balance the cash bank according to established procedures.
  • Communicate effectively with hotel departments, including housekeeping, to ensure seamless operations and guest satisfaction.
  • Stay up-to-date with hotel policies, procedures, and standards, ensuring compliance and adherence.
  • Perform other duties as requested by management, including maintaining a clean and organized front desk area.

Requirements:

  • Previous experience as a hotel Front Desk Agent or in a customer-facing role is preferred.
  • Excellent communication and organizational skills, with the ability to multitask and work in a fast-paced environment.
  • Ability to understand and speak English fluently, with excellent customer service skills.
  • Basic computer skills, including typing and familiarity with office equipment.
  • Ability to work flexible shifts, including evenings, weekends, and holidays.

Working Conditions:

The Front Desk Agent will work in a fast-paced hotel environment, with frequent interactions with guests and hotel staff. The role requires standing for long periods, using arms and hands repetitively, and handling objects and tools. The ability to lift up to 50 pounds and operate in mentally and physically stressful situations is also required.

Qualifications:

  • High school education or equivalent is required; some college preferred.
  • Preferred six (6) months related experience in hotels or customer service training.
  • Ability to work in a team environment and maintain a positive attitude in a fast-paced setting.

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