Senior Front Desk Manager

1 month ago

Carmel, Indiana, United States BHI SENIOR LIVING, INC. Full time

Job Summary:

The Senior Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring excellent customer service for residents and guests, and managing the accounts payable process.

Key Responsibilities:

  • Manage the daily operations of the front desk, including scheduling, assigning tasks, and ensuring timely payment of invoices
  • Greet and assist residents and guests, answering questions and providing information about the retirement home and its services
  • Respond to resident requests and concerns, escalating issues to management as needed
  • Coordinate and manage transportation services for residents, including scheduling drivers and maintaining transportation logs
  • Maintain accurate resident records and ensure that all resident information is kept confidential
  • Manage package delivery and mail services for residents
  • Assist with planning and coordinating resident events and activities
  • Maintain a neat and professional front desk area and ensure that all equipment is in working order

Requirements:

  • High School Diploma or equivalent; college degree preferred
  • Minimum of 2 years of experience in a customer service or hospitality role, with AP experience preferred
  • Strong communication and problem-solving skills
  • Excellent attention to detail and multitasking abilities
  • Ability to work independently and make sound judgment decisions
  • Reliability and dependability (willingness to work a flexible schedule, including weekends & holidays)

About BHI SENIOR LIVING, INC.:

BHI SENIOR LIVING, INC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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