Front Desk Associate
6 days ago
The Sales & Front Desk Associate is a key role at Scenthound, focused on selling memberships while providing exceptional service to every customer.
Key Responsibilities:- Drive membership sales through health and wellness education
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
- Confidence in selling services and products
- Ability to connect with customers (both canine and human) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
- Competitive hourly base pay, plus tips; sales bonuses
- Medical, dental, and vision insurance benefits
- Merit-based pay increases
- Paid Vacation
- Complimentary service membership
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Front Desk Associate
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Front Desk Associate
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Carmel, Indiana, United States Scenthound Full time{"title": "Sales & Front Desk Associate", "description": "About the Position:The Sales & Front Desk Associate is a key role at Scenthound, focused on selling memberships while providing exceptional service to every customer.Responsibilities:Drive membership sales through health and wellness educationDrive key performance indicators - average ticket price and...
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Carmel, Indiana, United States Scenthound Full time{"title": "Sales & Front Desk Associate", "description": "About the Position:The Sales & Front Desk Associate is a key role at Scenthound, focused on selling memberships while providing exceptional service to every customer.Responsibilities:Drive membership sales through health and wellness educationDrive key performance indicators - average ticket price and...
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