Front Desk Associate

1 month ago


Carmel, Indiana, United States Residence Inn Carmel Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Residence Inn Carmel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing hotel operations, and ensuring a seamless stay for our guests.

Key Responsibilities
  • Guest Service
    • Provide warm and welcoming greetings to all guests
    • Register guests, handle check-ins and check-outs, and resolve any issues that may arise
    • Offer personalized recommendations and assistance to enhance the guest experience
  • Front Desk Operations
    • Manage the front desk, including answering phones, responding to emails, and handling guest inquiries
    • Process guest requests, including room assignments, amenities, and services
    • Maintain accurate records and reports, including guest information, room assignments, and hotel operations
  • Team Collaboration
    • Work closely with other departments, including housekeeping, maintenance, and food and beverage
    • Communicate effectively with colleagues to ensure seamless operations and exceptional guest service
Requirements
  • Education
    • High school diploma or equivalent required
    • College coursework in hospitality or a related field preferred
  • Experience
    • Previous experience in a hotel or hospitality setting preferred
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and multitask
    • Strong problem-solving and conflict resolution skills
    • Basic math skills and ability to handle cash and credit transactions
What We Offer
  • Competitive Salary and Benefits
    • Medical, dental, and vision coverage
    • Short-term and long-term disability income
    • Term life and AD&D insurance
    • Paid time off
    • Employee assistance program
    • 401(k) retirement plan
  • Opportunities for Advancement
    • Professional development and training opportunities
    • Career advancement opportunities within the company

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