Front Desk Sales and Customer Service Representative

4 weeks ago


Carmel, Indiana, United States The Lash Lounge Full time
Job Title: Front Desk Sales and Customer Service Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Sales and Customer Service Associate at The Lash Lounge Carmel.

About Us

The Lash Lounge is a world-class destination for semi-permanent eyelash extensions, offering a complete menu of services, including eyelash extensions, refills, threading, and more. Our mission is to provide a retreat designed to rejuvenate from the inside out, so our guests can step out and face the world with confidence.

Job Summary

We are looking for a sales-oriented individual to work at our Front Desk, providing exceptional customer service and sales support to our guests. As a Front Desk Sales and Customer Service Associate, you will be responsible for meeting and exceeding guest membership and scheduling targets, consulting with guests on key benefits of services, memberships, and retail products, and creating an outstanding experience for every guest.

Key Responsibilities
  • Meet and exceed guest membership and scheduling targets
  • Consult with guests on key benefits of services, memberships, and retail products
  • Coordinate appointment scheduling, communicating confidently via phone, text, and email
  • Create an outstanding experience for every guest
  • Decisively resolve issues, appropriately escalating issues to mitigate in future
  • Manage accurate sales transactions and guest/member records within MindBody software
Requirements
  • Customer service and/or front desk/receptionist experience: 2 years
  • Sales and/or marketing experience: 2 years (Preferred, especially in a retail or membership model)
  • Salon/beauty experience preferred
What We Offer

We offer a competitive base hourly rate, sales commissions, and bonuses. Benefits include free lash and brow services, and discounted products. We also provide a fun-filled, rewarding work environment, with fantastic guests and team members.

How to Apply

If you are a spirited, outgoing team member who is passionate about excellent customer service, we encourage you to apply for this exciting opportunity. Please submit your application directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.



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