Assistant Front Office Manager
7 days ago
Job Category Rooms & Guest Services Operations
Location W Boston, 100 Stuart St, Boston, Massachusetts, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.
The salary range for this position is $62,000 to $82,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Front Office Manager
1 week ago
Boston, Massachusetts, United States The Newbury Boston Full timeJob Title: Front Office ManagerJoin The Newbury Boston team as a Front Office Manager and take on a challenging role that requires exceptional leadership and customer service skills.About the Role:The Front Office Manager is responsible for overseeing the daily operations of the Front Desk, Uniformed Services, and Telephone Communications. This includes...
-
Front Office Operations Manager
2 weeks ago
Boston, Massachusetts, United States Hyatt Regency Boston Harbor Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Hyatt Regency Boston Harbor. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences, efficient operations, and exceptional customer service.Key ResponsibilitiesManage front office operations to...
-
Assistant Front Office Manager
4 days ago
Boston, Massachusetts, United States Marriott Full timeJob SummaryAs a key member of the Front Office team, the Assistant Front Office Manager plays a vital role in ensuring seamless guest experiences and maximizing departmental efficiency. Reporting to the Front Office Manager, this dynamic individual will oversee daily front office operations, supervise staff, and drive initiatives to enhance guest...
-
Front Office Operations Manager
2 weeks ago
Boston, Massachusetts, United States Omni Hotels & Resorts Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Omni Hotels & Resorts. As a key member of our hotel's management team, you will be responsible for overseeing the Front Desk staff and ensuring maximum operating efficiency.Key ResponsibilitiesDirectly oversee all aspects of Front Office, Guest...
-
Assistant Front Office Manager
6 days ago
Boston, United States Marriott Full timeJob Number 24168297Job Category Rooms & Guest Services OperationsLocation W Boston, 100 Stuart St, Boston, Massachusetts, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front...
-
Assistant Front Office Manager
3 days ago
Boston, Massachusetts, United States Hyatt Regency Boston Harbor Full timeAbout UsAt Hyatt Regency Boston Harbor, we're committed to providing exceptional service and creating unforgettable experiences for our guests. As a key member of our Front Office team, you'll play a vital role in ensuring our guests feel welcome and valued throughout their stay.Job SummaryWe're seeking a highly organized and customer-focused Front Office...
-
Overnight Front Office Operations Manager
3 weeks ago
Boston, Massachusetts, United States The Newbury Boston Full timeJob Summary:The Overnight Front Office Operations Manager is a key member of our team at The Newbury Boston, responsible for ensuring the smooth operation of our front desk during the overnight shift. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently.Key Responsibilities:Check guests...
-
Front Office Operations Manager
2 weeks ago
Boston, Massachusetts, United States Omni Hotels & Resorts Full time{"Job Title": "Assistant Front Office Manager", "Job Description": "OverviewThe Omni Boston Hotel at the Seaport is a luxury hotel in the heart of Boston, offering 1,054 finely appointed guestrooms and 52 suites. The hotel features seven dining and drinking outlets, a signature spa, fitness center, and rooftop pool. With over 100,000 square feet of meeting...
-
Assistant Front Office Manager
2 weeks ago
Boston, Massachusetts, United States Hyatt Regency Boston Harbor Full timeAbout Us: At Hyatt Regency Boston Harbor, we strive to create a unique and inspiring work environment that values our associates and fosters their growth. As a full-service, upper-upscale hotel, we offer our team members a variety of opportunities to build their careers and develop their skills. Our dedicated team, with an average tenure of nearly 10 years,...
-
Assistant Front Office Manager
3 weeks ago
Boston, Massachusetts, United States Hyatt Regency Boston Harbor Full timeJob Summary:We are seeking a highly skilled and experienced Front Desk Operations Coordinator to join our team at Hyatt Regency Boston Harbor. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences, efficient operations, and exceptional customer service.Key Responsibilities:Guest Services: Ensure efficient...
-
Front Office Operations Manager
2 weeks ago
Everett, Massachusetts, United States Encore Boston Harbor Full timeJob SummaryThe Encore Boston Harbor Front Office Assistant Manager is responsible for the daily operations of the Suite and Resort Front Office. This includes managing the financial performance, daily operation, guest satisfaction, and employee satisfaction as it relates to this operation.Key ResponsibilitiesManage the department strategy and ensure...
-
Front Office Manager
3 weeks ago
Boston, United States Battery Wharf Hotel Full timeJob Summary Under the direction of Director, Front Office, the incumbent is responsible for the successful management and participating in the day-to-day operation of guest relations, PBX and Front Office: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, profitability and ensuring guest and employee...
-
Front Office Manager
3 weeks ago
Boston, United States Westmont Group Full timeJob DescriptionJob DescriptionJob SummaryUnder the direction of Director, Front Office, the incumbent is responsible for the successful management and participating in the day-to-day operation of guest relations, PBX and Front Office: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, profitability and...
-
Front Desk Manager
3 weeks ago
Boston, Massachusetts, United States The Boxer Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Boxer Hotel in Boston. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring that our hotel meets the highest standards of quality and sustainability.Key...
-
Front Office Supervisor
1 week ago
Boston, Massachusetts, United States Boston Harbor Hotel Full timeAbout UsThe Boston Harbor Hotel is a premier waterfront hotel in Boston, where luxury service is personal. We offer a competitive and comprehensive compensation and benefits package, as well as growth opportunities.Job SummaryWe are seeking a skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for...
-
Assistant Front Office Manager
2 days ago
Nashville, Tennessee, United States, 37214 Marriott Full timeJob Number 24170179Job Category Rooms & Guest Services OperationsLocation Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and...
-
Front Office Manager
2 months ago
Boston, United States Battery Wharf Hotel Full timeTHIS POSITION REQUIRES THE ABILITY TO WORK AT LEAST 2 OVERNIGHT SHIFTS A WEEK. JOB SUMMARY This is an advanced professional and administrative position responsible for the successful operation of the front office and guest relations functions while maintaining quality standards, profitability and customer satisfaction. ESSENTIAL JOB FUNCTIONS This...
-
Front Office Manager
2 months ago
Boston, United States Westmont Group Full timeJob DescriptionJob DescriptionTHIS POSITION REQUIRES THE ABILITY TO WORK AT LEAST 2 OVERNIGHT SHIFTS A WEEK. JOB SUMMARYThis is an advanced professional and administrative position responsible for the successful operation of the front office and guest relations functions while maintaining quality standards, profitability and customer satisfaction. ESSENTIAL...
-
Front Office Operations Assistant
4 weeks ago
Boston, United States Professional Staffing Group Full timeFront Office Operations Assistant Are you a proactive and detail-oriented individual looking to kick-start your career in administration? We're offering $23/hr for this position, which requires at least 6 months of experience in administrative work. As the Front Office Operations Assistant, you'll play a vital role in supporting daily operations and...
-
Front Office Manager
4 days ago
, MA, United States Holiday Inn Boston - Bunker Hill Area Full timeJob Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at the Holiday Inn Boston Bunker Hill Area. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest experiences while driving revenue growth and profitability.Key Responsibilities:Lead and manage...
