Desktop Support Technician

3 weeks ago

Washington DC United States Leidos Full time

Description

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.  

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Suitland, MD as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

Primary Responsibilities

  • Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)

Basic Qualifications

  • US Citizen

  • DoD Top Secret clearance with SCI eligibility

  • HS diploma with 4+ years of prior relevant experience

  • Valid DoD 8570 IAT Level II: Security+ or higher Certification

  • Must demonstrated expertise in IT Enterprise Operations

  • Experience with Microsoft Windows OS, version 10

  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

  • Basic network troubleshooting skills

  • Excellent customer service skills

  • Excellent oral and written communication skills

  • Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders

  • Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time

  • Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets

  • Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)

  • Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required

Preferred Qualifications

  • Organized and detail-oriented

  • Strong leadership skills

  • Self-motivated/ self-directing

  • Strong collaboration, prioritization, and adaptability skills required. Relationship building

  • Ability to manage and prioritize own work, and that of their team

  • Independent decision making

  • Analytical thinking; thinking out of the box

  • Ability to effectively communicate with all organizational levels (SME to Senior Management)

  • Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

Pay: $72,571.20

Original Posting Date:2024-09-17

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

  • Desktop Support Technician

    1 month ago

    Washington, United States COGNITIVE MEDICAL SYSTEMS INC Full time

    Job DescriptionJob DescriptionPosition Title: Desktop Support Technician Team Cognitive is seeking a Desktop Support Technician to provide onsite support for the VA T4NG Veterans Benefits Administration (VBA) Microsoft (MS) Exchange and Desktop Support contract.Position SummaryThis Desktop Support Technician position will be a part of a team providing Tier...

  • Desktop Support Technician

    6 days ago

    , FL, United States Apex Systems Full time

    Job Title: Desktop Support TechnicianApex Systems, a leading technology solutions provider, is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for setting up, debugging, and troubleshooting computer equipment and software configurations of medical devices.Key Responsibilities:Maintain,...

  • Desktop Support Technician

    7 days ago

    , GA, United States TEKsystems Full time

    About the RoleWe are seeking a skilled Desktop Support Technician to join our team at TEKsystems. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our medical staff at our main hospital location.Key ResponsibilitiesProvide technical support and assistance to medical staff, including troubleshooting...

  • Desktop Support Technician

    4 days ago

    New York, NY, United States TEKsystems Full time

    Description:Our customer is looking for a highly skilled Desktop Support Technicians to help support the organization in upgrading from Windows 10 to a Windows 11 environment. You must be flexible with traveling throughout Manhattan, Brooklyn, Queens and Mineola Long Island for the duration of this 12 month contract. We are seeking a skilled and experienced...

  • Desktop Support Technician

    4 weeks ago

    Washington, United States Solvere OneHouseCall Full time

    Job DescriptionJob DescriptionAbout the CompanySolvere One has established a top-level brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Inspired to assist organizations during the current global financial crisis and beyond, Solvere One focuses on corporate partnership, proactively...

  • Onsite :Desktop Support Technician

    4 weeks ago

    Washington, United States vTech Solution Full time

    Job DescriptionJob DescriptionShort Description: Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.Complete Description:EXCELLENT Verbal and Written Communication Required.Note: Contractors will be required to work Onsite 5 days/week.The Desktop Support Technician...

  • Desktop Support Specialist

    7 days ago

    Washington, Washington, D.C., United States Compu-Vision Consulting Full time

    Desktop Support Technician Job DescriptionCompu-Vision Consulting is seeking a skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring their devices are running smoothly and efficiently.Key Responsibilities:Provide level 1 technical...

  • Desktop Support Specialist

    6 days ago

    Washington, United States Lawyers On Demand Full time

    Desktop Services TechnicianA highly regarded law firm in Washington, D.C. is seeking skilled applicants for a Desktop Services Technician opening. This is an on-site, contract role based out of the Washington, D.C. office. Preferred applicants will have demonstrated experience providing exceptional customer service in addition to 2-4 years in a Helpdesk or...

  • Desktop Support Technician

    4 days ago

    Irving, TX, United States TEKsystems Full time

    Description:We are seeking a skilled and motivated Desktop Support Technician for an opening in Irving . The Desktop Support Technician will provide technical support to end-users, ensuring the smooth operation of computer systems, hardware, and software. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to...

  • Desktop Support Technician

    3 days ago

    Washington, United States NuAxis LLC Full time

    We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us,...

  • Desktop Support Specialist

    2 weeks ago

    Washington, DC, USA, United States AHU Technologies Inc Full time

    Job DescriptionAt AHU Technologies Inc, we are seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users.Responsibilities:Provide technical support for desktop computers, laptops, tablets, and mobile devices.Install and...

  • Desktop Support Technician

    3 days ago

    Boulder, CO, United States TEKsystems Full time

    Description: Hain Celestial is seeking a desktop support technician to assist with their Level 2 support. The team is made up of 5 individuals across the country (NY, Boulder, Pennsylvania, California, Canada). Tier two technical remote support in response to internal IT requests associated with system, hardware, software, networking, phone, printing...

  • Desktop Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Solvere OneHouseCall Full time

    Job DescriptionAbout the CompanySolvere One is a leading provider of network security and proactive management solutions, offering executive-level, white-glove support to organizations. Our mission is to assist businesses during the current global financial crisis and beyond, focusing on corporate partnership and proactive management of technology to reduce...

  • IT Desktop Support Technician

    1 week ago

    Washington, United States Take2 Consulting, LLC Full time

    Overview:This role provides on-site support for end-users in the DC office. This is a user-facing role supporting attorneys and staff on-site. Demonstrated experience in providing exceptional customer service required. Experience working with VIP users in a demanding professional services environment strongly preferred.Requirements:2-4 years in a Help Desk...

  • Desktop Support Specialist

    4 days ago

    Washington, Washington, D.C., United States NuAxis Innovations Full time

    Job Title: Desktop Support TechnicianWe are a federal IT company on a mission to deliver exceptional customer experiences through innovative solutions.Our team is passionate about technology and dedicated to making a positive impact on the lives of our customers.Job Summary:We are seeking a highly motivated and experienced Desktop Support Technician to join...

  • Desktop Support Specialist

    7 days ago

    Washington, Washington, D.C., United States Triumph Enterprises Full time

    Desktop Support SpecialistTriumph Enterprises is seeking a skilled Desktop Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.Responsibilities:Provide technical support and maintenance for desktop computing environments, including installing, diagnosing,...

  • Executive Desktop Support Technician

    3 days ago

    Washington, United States Eliassen Group Full time

    Description: Eliassen Group is supporting a large government integrator in the search for a VIP Desktop Support Technician. This role will be a 6-month contract to hire opportunity on a long term engagement.This position will also require the candidate to obtain a Public Trust clearance which can take 4-9 weeks for onboarding.Job Overview:We are seeking an...

  • Executive Desktop Support Technician

    5 days ago

    Washington, United States Eliassen Group Full time

    Eliassen Group is supporting a large government integrator in the search for a VIP Desktop Support Technician. This role will be a 6-month contract to hire opportunity on a long term engagement. This position will also require the candidate to obtain a Public Trust clearance which can take 4-9 weeks for onboarding.Job Overview:We are seeking an Executive /...

  • Executive Desktop Support Technician

    3 days ago

    Washington, United States Eliassen Group Full time

    Eliassen Group is supporting a large government integrator in the search for a VIP Desktop Support Technician. This role will be a 6-month contract to hire opportunity on a long term engagement. This position will also require the candidate to obtain a Public Trust clearance which can take 4-9 weeks for onboarding.Job Overview:We are seeking an Executive /...

  • Desktop Support Specialist

    4 days ago

    Washington, Washington, D.C., United States Strategic Systems Full time

    Job Title: Desktop Support Technician IIJob Summary:We are seeking a skilled Desktop Support Technician II to join our team at Strategic Systems. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems and hardware are running smoothly and efficiently.Key...