Desktop Support Technician

3 days ago

New York NY United States TEKsystems Full time

Description:

Our customer is looking for a highly skilled Desktop Support Technicians to help support the organization in upgrading from Windows 10 to a Windows 11 environment. You must be flexible with traveling throughout Manhattan, Brooklyn, Queens and Mineola Long Island for the duration of this 12 month contract.

We are seeking a skilled and experienced Windows 11 Desktop Support Upgrade Project Technician to lead our organization through the transition to Windows 11. In this role, you will be responsible for executing, and managing the upgrade process, ensuring a smooth transition for all desktop systems. The ideal candidate will have a strong desktop support, Windows operating systems, and deployment projects.

**Key Responsibilities:**

- Swapping out the old hardware with new work stations.

- Collaborate with IT teams to develop and execute a comprehensive upgrade plan.

- Provide technical support and troubleshooting during the upgrade process.

- Document and communicate project progress, issues, and resolutions.

- Ensure compliance with security and data protection policies.

- Collaborate with vendors and other stakeholders to resolve technical issues.

Skills:

Desktop, Windows 10, Troubleshooting, Hardware, Customer service, Technical support, Imaging, Deployment, Mac, Support, Windows

Top Skills Details:

Desktop,Windows 10,Troubleshooting,Hardware,Customer service,Technical support,Imaging,Deployment,Mac

Additional Skills & Qualifications:

- Proven experience in desktop support and Windows operating systems.

- Reviewing knowledge of Windows 11 features and compatibility requirements.

- Excellent communication and interpersonal skills.

- Experience conducting end-user training sessions.

- Familiarity with security and data protection best practices.

- Certifications such as Microsoft Certified: Windows 11 Desktop Support Technician is a plus.

MAC experience is a plus

Experience Level:

Entry Level

o   Eligibility requirements apply to some benefits and may depend on your job classification

and length of employment. Benefits are subject to change and may be subject to

specific elections, plan, or program terms.  If eligible, the benefits

available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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