Desktop Support Specialist

5 days ago


Washington DC USA, United States AHU Technologies Inc Full time
Job Description

At AHU Technologies Inc, we are seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users.

Responsibilities:
  • Provide technical support for desktop computers, laptops, tablets, and mobile devices.
  • Install and configure computer devices, including Windows and Apple desktop endpoints, Windows and Apple laptop endpoints, Windows and Apple Tablets, and mobile phones.
  • Accurately track all service requests, incidents, and change requests in our ITSM platform.
  • Provide desktop support both remote and/or deskside using client-designated tools for technical support.
  • Collaborate with the IT leadership team to test and implement cost-effective technology solutions.
  • Work with other technical teams to coordinate multi-tiered technical support for outages and widespread security incidents.
Requirements:
  • 6 years of experience in desktop support and technical services.
  • CompTIA A+ or equivalent certification.
  • Strong communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficient in Microsoft Office and other productivity software.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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