Desktop Support Specialist
5 days ago
At AHU Technologies Inc, we are seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users.
Responsibilities:- Provide technical support for desktop computers, laptops, tablets, and mobile devices.
- Install and configure computer devices, including Windows and Apple desktop endpoints, Windows and Apple laptop endpoints, Windows and Apple Tablets, and mobile phones.
- Accurately track all service requests, incidents, and change requests in our ITSM platform.
- Provide desktop support both remote and/or deskside using client-designated tools for technical support.
- Collaborate with the IT leadership team to test and implement cost-effective technology solutions.
- Work with other technical teams to coordinate multi-tiered technical support for outages and widespread security incidents.
- 6 years of experience in desktop support and technical services.
- CompTIA A+ or equivalent certification.
- Strong communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficient in Microsoft Office and other productivity software.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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