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Onsite :Desktop Support Technician

2 months ago

Washington, United States vTech Solution Full time
Job DescriptionJob DescriptionShort Description: Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

Complete Description:

EXCELLENT Verbal and Written Communication Required.

  • Note: Contractors will be required to work Onsite 5 days/week.
  • The Desktop Support Technician supports in-house teams
  • Responds in person to helpdesk tickets.
  • Responds to help desk tickets.
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
  • Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts).
  • Troubleshoots basic network, software, and printing problems.
  • Preferred Qualifications: Experience with various technologies and roles including:
  • PC/laptop break/fix,
  • HW/SW installation and configuration,
  • Scripting (, PERL, SHELL).


SkillRequired / DesiredAmount of ExperienceExperience providing hardware/software support to end usersRequired1 YearsExperience installing hardware and software on workstationsRequired1 YearsExperience installing hardware and software on serversRequired1 YearsExperience in Windows environmentRequired1 YearsEperience providing Telephone Support to usersRequired1 YearsExperience in maintenance or installation of basic application and support (i.e. password reset; user managementDesired1 YearsKnowledge of MS Office Suite, TEAMS, SharePointDesired1 YearsKnowledge of Service NowDesired1 Years

Address: 225 East State Street Trenton, NJ 08666

StartDate: 07/01/2024

EndDate: 06/30/2025