Executive Desktop Support Technician

3 days ago

Washington, United States Eliassen Group Full time
Description:
Eliassen Group is supporting a large government integrator in the search for a VIP Desktop Support Technician. This role will be a 6-month contract to hire opportunity on a long term engagement.

This position will also require the candidate to obtain a Public Trust clearance which can take 4-9 weeks for onboarding.

Job Overview:

We are seeking an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, Senior Executives, and their Administrative Assistants. This role requires a high level of technical proficiency and the ability to maintain executive presence and strong communication skills. The successful candidate will quickly and effectively diagnose and resolve issues related to PCs/Laptops, mobile devices (iPhones, iPads, 2-in-1 laptops), software applications, telecommunications, and local network issues.

This position involves performing general IT maintenance tasks and resolving moderately complex problems immediately. More complex issues will be escalated as necessary. The technician may also recommend hardware and software solutions, including new product acquisitions and upgrades, and conduct training programs to educate users on basic and specialized applications. The work is primarily in a Microsoft Windows environment, and strong customer service skills and multitasking abilities are essential.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $40 - $50 / hr. w2

Responsibilities:
  • Provide technical support to VIPs, including Political Appointees and Senior Executives.
  • Troubleshoot and resolve issues related to hardware, software, and networking.
  • Support mobile devices (iPhones, iPads) and telecommunication tools.
  • Perform IT maintenance tasks, image machines, and troubleshoot during the imaging process.
  • Assist with conference room and VTC setups, remote tool support, and wireless troubleshooting.
  • Coordinate with different teams to resolve technical issues and maintain documentation in the ServiceNow ticketing system.


Experience Requirements:
Top Qualifications, Skills, Experience, or Certifications:
  • Strong customer service and communication skills.
  • Troubleshooting expertise in Microsoft Windows 10.
  • Experience with the installation and configuration of new machines in a Windows environment.
  • General knowledge of Smart cards/PIV cards.
  • Experience with Office 365, VPN, and Active Directory.
  • Familiarity with remote tool support and conference room setups.
  • Wireless troubleshooting, including iPhones and iPads.

Job Role Specific Requirements:
  • Ability to meet aggressive timelines in a fast-paced environment.
  • Exceptional organization skills, with the ability to document processes.
  • Experience with ServiceNow ticketing system.
  • Familiarity with asset and incident modules in ServiceNow.
  • Some experience with troubleshooting and resolving MacBook Pro iOS issues.
  • Outage awareness and management experience

Preferred Skills:
  • Familiarity with ServiceNow and ServiceNow Asset/Incident Modules.
  • Bomgar knowledge.
  • MAC troubleshooting skills.


Education Requirements:
  • Must possess a High School Diploma and 3 years of desk-side support experience, or a diploma may be substituted with 4 additional years of related experience.


Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check

Executive Desktop Support Technician

  • Executive Desktop Support Technician

    3 days ago

    Washington, United States Eliassen Group Full time

    Eliassen Group is supporting a large government integrator in the search for a VIP Desktop Support Technician. This role will be a 6-month contract to hire opportunity on a long term engagement. This position will also require the candidate to obtain a Public Trust clearance which can take 4-9 weeks for onboarding.Job Overview:We are seeking an Executive /...

  • Executive Desktop Support Technician

    5 days ago

    Washington, United States Eliassen Group Full time

    Eliassen Group is supporting a large government integrator in the search for a VIP Desktop Support Technician. This role will be a 6-month contract to hire opportunity on a long term engagement. This position will also require the candidate to obtain a Public Trust clearance which can take 4-9 weeks for onboarding.Job Overview:We are seeking an Executive /...

  • Desktop Support Technician

    4 weeks ago

    Washington, United States Solvere OneHouseCall Full time

    Job DescriptionJob DescriptionAbout the CompanySolvere One has established a top-level brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Inspired to assist organizations during the current global financial crisis and beyond, Solvere One focuses on corporate partnership, proactively...

  • Desktop Support Technician

    1 month ago

    Washington, United States COGNITIVE MEDICAL SYSTEMS INC Full time

    Job DescriptionJob DescriptionPosition Title: Desktop Support Technician Team Cognitive is seeking a Desktop Support Technician to provide onsite support for the VA T4NG Veterans Benefits Administration (VBA) Microsoft (MS) Exchange and Desktop Support contract.Position SummaryThis Desktop Support Technician position will be a part of a team providing Tier...

  • Desktop Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Solvere OneHouseCall Full time

    Job DescriptionAbout the CompanySolvere One is a leading provider of network security and proactive management solutions, offering executive-level, white-glove support to organizations. Our mission is to assist businesses during the current global financial crisis and beyond, focusing on corporate partnership and proactive management of technology to reduce...

  • Onsite :Desktop Support Technician

    4 weeks ago

    Washington, United States vTech Solution Full time

    Job DescriptionJob DescriptionShort Description: Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.Complete Description:EXCELLENT Verbal and Written Communication Required.Note: Contractors will be required to work Onsite 5 days/week.The Desktop Support Technician...

  • Desktop Support Specialist

    7 days ago

    Washington, Washington, D.C., United States Compu-Vision Consulting Full time

    Desktop Support Technician Job DescriptionCompu-Vision Consulting is seeking a skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring their devices are running smoothly and efficiently.Key Responsibilities:Provide level 1 technical...

  • Desktop Support Specialist

    6 days ago

    Washington, United States Lawyers On Demand Full time

    Desktop Services TechnicianA highly regarded law firm in Washington, D.C. is seeking skilled applicants for a Desktop Services Technician opening. This is an on-site, contract role based out of the Washington, D.C. office. Preferred applicants will have demonstrated experience providing exceptional customer service in addition to 2-4 years in a Helpdesk or...

  • Desktop Support Technician

    3 days ago

    Washington, United States NuAxis LLC Full time

    We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us,...

  • IT Desktop Support Technician

    1 week ago

    Washington, United States Take2 Consulting, LLC Full time

    Overview:This role provides on-site support for end-users in the DC office. This is a user-facing role supporting attorneys and staff on-site. Demonstrated experience in providing exceptional customer service required. Experience working with VIP users in a demanding professional services environment strongly preferred.Requirements:2-4 years in a Help Desk...

  • Desktop Support Specialist

    4 days ago

    Washington, Washington, D.C., United States NuAxis Innovations Full time

    Job Title: Desktop Support TechnicianWe are a federal IT company on a mission to deliver exceptional customer experiences through innovative solutions.Our team is passionate about technology and dedicated to making a positive impact on the lives of our customers.Job Summary:We are seeking a highly motivated and experienced Desktop Support Technician to join...

  • Desktop Support Specialist

    7 days ago

    Washington, Washington, D.C., United States Triumph Enterprises Full time

    Desktop Support SpecialistTriumph Enterprises is seeking a skilled Desktop Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.Responsibilities:Provide technical support and maintenance for desktop computing environments, including installing, diagnosing,...

  • Desktop Support Specialist

    4 days ago

    Washington, Washington, D.C., United States Strategic Systems Full time

    Job Title: Desktop Support Technician IIJob Summary:We are seeking a skilled Desktop Support Technician II to join our team at Strategic Systems. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems and hardware are running smoothly and efficiently.Key...

  • Desktop Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States VDart Inc Full time

    Job DescriptionDesktop Support / PC TechnicianWashington, DC (Onsite)ContractJob OverviewWe are seeking a skilled Desktop Support / PC Technician to join our team at VDart Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support and maintenance for our clients' computer systems.Key ResponsibilitiesReceive...

  • Desktop Support Specialist

    4 days ago

    Washington, Washington, D.C., United States GovCIO Full time

    Job Title: Desktop Support SpecialistGovCIO is seeking a skilled Desktop Support Specialist to join our team. This is a full-time, on-site position located in Washington D.C.Job SummaryThe Desktop Support Specialist will provide technical support and maintenance for our organization's desktop computing environment. This includes installing, diagnosing, and...

  • Desktop Support Specialist

    3 days ago

    Washington, Washington, D.C., United States Murtech Staffing and Solutions Full time

    Job OverviewWe are seeking a skilled Desktop Support Technician to join our team at Murtech Staffing & Solutions. As a key member of our team, you will provide exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical assistance to clients with desktop-related issues, including hardware and software...

  • Desktop Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Howard University Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Technician to join our team at Howard University. The successful candidate will be responsible for providing technical support and assistance to students, faculty, and staff with computer software and hardware.Key ResponsibilitiesManage and maintain servers and workstationsInstall, configure, and...

  • Desktop Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States vTech Solution Full time

    Job DescriptionThe vTech Solution team is seeking a skilled Desktop Support Specialist to join our IT Help Desk team.Key Responsibilities:Provide technical support to vTech Solution staff and leadership, assisting with hardware and software issues, communicating with non-technical users, and escalating issues as needed.Install, patch, and troubleshoot...

  • Desktop Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States NuAxis Innovations Full time

    Job Summary:We are seeking a highly skilled and motivated Desktop Support Technician to join our team at NuAxis Innovations. As a key member of our IT operations team, you will be responsible for providing top-notch technical support to our organization.Key Responsibilities:Provide operational support services to the organization, including remote and...

  • Desktop Support

    4 months ago

    Washington, United States TEEMA Full time

    Job DescriptionJob DescriptionLOCAL CANDIDATES ONLY. CONTRACT TO PERMANENT POSITIONMy client is an Electronic Medical Record company, and they are tasked with supporting Desktop Support needs for a medical organization.Must Haves:strong PC hardware knowledgebasic network troubleshooting skillsSCCM Experience, (imaging pc's)basic knowledge of active...